LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
No Result
View All Result
ADVERTISEMENT

Reader Email: Delayed Checked Ski Gear On Lufthansa?

by John Ollila
December 23, 2018
Reading Time: 3 mins read
2

A LoyaltyLobby reader sent us a question regarding checked skiing gear on Lufthansa that was apparently left behind in Munich.

Lufthansa A380

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Here’s the email from the reader:

ADVERTISEMENT

We flew Lufthansa from Denver, CO to Geneva, Switzerland via Munich yesterday.  Our baggage did not arrive in Geneva. We filed a claim with Swissport who handles the missing baggage in Geneva for all airlines. We were told our bags had been located and would be sent on the next flight to Geneva from Munich. Our bags were promised to be with us by last night or at the very worst case this morning.

This morning I have been on hold with Swissport for over an hour and a half, twice, and they still have not answered.  Our bags have not been delivered and it is after 12 noon. I checked the online link and it reports 3 of our 5 bags are in Geneva but two are “being traced”.  Perhaps they decided not to deliver the 3 bags that are in Geneva until they find the others.  However, those 3 bags would at least give us what we need to wear and we could just rent the skis and boots themselves.  The phone number we were given on the paper from Swissport was not in service.  The phone number I found on-line kept me on hold over an hour two times and no one ever picked up.

We’ve spent a lot of money to be on a once in a lifetime ski vacation over the holidays in Zermatt.  We now are told by the hotel desk that “no one works in Sundays” and our bags will be delivered possibly Monday or maybe Tuesday.

We had already purchased on-line ski passes which we can’t use without clothing or ski gear.  We can not afford to purchase new ski clothing and gear if it won’t be reimbursed but have no experience in this.

You should have received something called PIR (Property Irregularity Report) after you filed the delayed/missing bags claim with the Lufthansa’s handling agent Swissport at the Geneva airport.

The PIR should contact something along the lines GVALH12345 that you could then plug into the Worldtracer luggage tracking system to see where your bags are if they have been located.

The agents usually always tell you that they will be put on the next available flight that is rarely the case (basically to get rid off you).

I would go an buy whatever you need to enjoy your skiing holiday and claim the expenses back from Lufthansa after your trip.

As you are from the United States, you can always sue the airline to the Small Claims Court as a last resort if they are unwilling to pay otherwise.

Conclusion

The airlines try to give you a very small guidance to use per day in essentials while they try to get your bag(s) to you. This is only the baseline, however. Buy what you reasonably need and claim them back from the airline (save all your receipts).

It always helps if you have travel insurance too. Could be easier and faster to deal with.

Previous Post

IHG Rewards Club Now Reversing Bonus Points Package Mistake Points

Next Post

Last Call: Use Up Your Annual Credit Card Travel Credits Before Years End (Many Count Per Calendar Year)

Related Articles

Alaska Airlines & Qatar Airways Frequent Flier Partnership Launch December 15, 2020

Reader Question: Where To Credit Qatar Airways Business Class Flights?

John Ollila
February 6, 2023
2

A LoyaltyLobby reader sent us a question about where to credit Qatar Airways flights in business. Readers are encouraged to...

Conrad Gift

Status From Hilton Honors Diamond Fast Track valid Through March 2024 Or 2025?

John Ollila
February 4, 2023
9

Last month, Hilton launched several status fast tracks for Silver, Gold, and Diamond members to renew their status in 2023....

Best Western Rewards Lufthansa Triple Miles&More Miles February 1 – April 30, 2023

Best Western Rewards Lufthansa Triple Miles&More Miles February 1 – April 30, 2023

John Ollila
February 1, 2023

Best Western hotels in select European countries have launched bonus miles offer for Lufthansa Miles&More program members. Miles&More members can...

Upgrade Your Travel IQ

Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions.

We do not sell or share email addresses.

ADVERTISEMENT

Trending

Marriott Hotels To Avoid If Complimentary Breakfast Is Important
Marriott Bonvoy

Marriott Hotels To Avoid If Complimentary Breakfast Is Important

February 6, 2023
Singapore Airlines Spontaneous Escapes June 1 – 30, 2022 (Book By May 31)
Singapore Airlines

Singapore Airlines Claims Name Mismatch On Points To KrisFlyer Conversion?

February 6, 2023
Hilton Go Employee And Friends & Family Rate Plans
Hilton Honors

Hilton Go Employee And Friends & Family Rate Plans

July 25, 2021
Top Hotel Promotions September 2022
Hilton Honors

Hilton Honors Bonus Points & Rate Promo Update February 2023

February 6, 2023
Alaska Airlines & Qatar Airways Frequent Flier Partnership Launch December 15, 2020
Qatar Airways - Privilege Club

Reader Question: Where To Credit Qatar Airways Business Class Flights?

February 6, 2023

Top Categories

  • IHG Rewards Club
  • Marriott Bonvoy
  • Hilton Honors
  • Accor ALL
  • Airfare Of The Day
  • Starwood Preferred Guest (SPG)
  • Hyatt – World of Hyatt
  • Travel News
  • American Airlines – AAdvantage
  • British Airways
ADVERTISEMENT

All Categories

In Case You Missed It

Airfare of the Day [Business Class] TURKISH AIRLINES Jakarta to New York from $2,142

Airfare of the Day -Premium Economy- SINGAPORE AIRLINES Singapore to New York from $1,375

February 3, 2023
Checking Out the Private Suites @ Turkish Airlines Business Class Lounge Istanbul Airport

Checking Out the Private Suites @ Turkish Airlines Business Class Lounge Istanbul Airport

February 5, 2023
IHG Save Up To 25% On New Hotels In The Middle East, India & Africa

IHG Save Up To 25% On New Hotels In The Middle East, India & Africa

February 4, 2023
Hyatt Acquires Dream Hotel Group

Hyatt’s Acquisition Of Dream Hotel Group Closes

February 2, 2023
Hyatt New Hotel 500 Bonus Points Per Night Through May 31, 2023

Hyatt New Hotel 500 Bonus Points Per Night Through May 31, 2023

February 3, 2023
ADVERTISEMENT

Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights.

Facebook Twitter Youtube Instagram

Site Navigation

  • About LoyaltyLobby
  • News
  • Reviews
  • Airfares
  • Contact Us

Hotel Promotions

  • Accor
  • Hilton
  • IHG Rewards
  • Marriott
  • World of Hyatt

Sign Up For Our Newsletter

Our free daily newsletter sends you the latest information on hotel and airline programs.

We do not share or sell email addresses.

Site & Contents ©2011-2023 LoyaltyLobby.com
Terms of Use & Privacy Policy

  • News
  • Hotel Promotions
    • Accor
    • Best Western
    • Choice
    • Fairmont
    • Hilton
    • IHG Rewards
    • Marriott
    • Radisson Rewards
    • Ritz-Carlton
    • Starwood
    • World of Hyatt
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
No Result
View All Result

© 2011–2023 LoyaltyLobby.com - Site & Contents