Lufthansa is facing challenging conditions at its Munich hub this weekend due to heavy snowfall and is expected to cancel number of flights.
The airline has already released customer advisory and rebooking guidelines on its website.
You can access Lufthansa’s page for flight information here.
Here’s the information up as of Friday:
On 04 and 05 January 2019, due to the bad weather situation, impairments to the Lufthansa Group flight schedule to and from Munich cannot be ruled out. Please inform yourself about the status of your flight before departure.
In the event of a cancellation, Lufthansa will rebook you free of charge and usually automatically to another flight and inform you via your mobile phone number. If you do not receive a message from Lufthansa, please check the current status of your booking. Here you can also adjust the rebooking if required.
If you have booked through a tour operator or travel agency, you may also contact the tour operator / travel agency where the booking was made.
In case you are not able to use the mentioned self-service options, please contact our Service Center at +49 (0) 69-86-799-799 *, or one of our local Lufthansa phone numbers.
We ask for your understanding that there may be longer waiting times due to the increased volume of calls.
* Calls from landlines are charged at local rates, prices from the mobile networks depend on the provider and may vary.
Passengers travelling within Germany whose flights were cancelled can use trains of Deutsche Bahn. The flight ticket can be converted into a train ticket of Deutsche Bahn here.
If it is not possible to convert the ticket due to time constraints, we recommend that a regular train ticket is purchased.
Refund of purchased train ticket
If you have purchased a train ticket from Deutsche Bahn and would like to have this refunded, we ask for your kind understanding that in case of a retro-active refund, the value of the unused flight coupon is applicable. We also request to apply for a refund of your ticket with your issuing office after completion of your trip.
You have to keep in mind that Lufthansa is required to provide duty to care per EC 261/2004 even in a case of heavy snowfall for displaced passengers such as accommodation, meals and phone cards. They do not, however, need to provide cash compensation due to delays.
They should rebook affected passengers at the earliest opportunity even on other airlines. They will likely try to minimize costs and automatically on rebook on Lufthansa Group.