Scoot, subsidiary of Singapore Airlines, is a truly low-cost carrier based in the city-state that recently merged with another SQ owned Tigerair.
Scoot has been facing lot of operation issues as of late and, as is often the case with irops and LCCs, they are not very good at handling them. Singapore Airlines currently operates many Scoot’s frequencies to Australia.
Here’s an excerpt from the Straits Times (access their piece here):
“We want to apologize for the disruptions to people’s travel plans and service lapses that they encountered during delays.”
“We fully knowledge and accept that customer confidence has been impacted because of the recent frequency and intensity of delays, unacceptable by any objective measure. We are, therefore, working on many fronts to improve in order to recover that confidence.”
“We cannot promise that delays won’t happen, no airline can promise this. But everything we’ve done up to this is really about reducing the frequency of it happening as well as being able to handle it better when it happens.”
The main issue here is that unlike its parent and other full service carriers Scoot won’t move you to another airline in case of delays or cancellations. They merely may dispatch another aircraft or rebooked you on their other service sometimes days later.
If you fly on Scoot or any other LCC especially on long-haul, you have to be very careful as it can result days of delays in case of something goes wrong.
I have no issue flying any of these LCC’s on a short-haul or from a jurisdiction such as Europe that has strong consumer protection. But not from Singapore on Scoot, who basically just gives you the middle finger and tells you to go to pound sand when something goes wrong. I hope that people learn from their mistakes and would not always choose the absolute lowest ticket price that may end up being the most expensive.