Accor affiliated Ibis Styles Alice Springs Oasis has been discriminating against aboriginals calling them guests from communities and placing them into inferior “community” rooms.
Hotel management had instructed employees of this practice by email and Australian ABC had uncovered this likely unlawful behavior.
You can access Ibis Styles Alice Springs Oasis website here.
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Here’s an excerpt from ABC (access their piece here):
Employees at the Ibis Styles Alice Springs Oasis were instructed to direct guests from the communities — a local expression describing Aboriginal people from out of town — into one of six designated rooms.
One staff member, who disclosed details of the practice under the condition they were not named, told the ABC they witnessed it occur on hundreds of occasions.
“It was pretty much standard,” the whistleblower explained.
The instructions to racially profile guests were given in an email sent to Ibis Styles Alice Springs staff last June.
“Just to keep everyone in the loop we are now only putting hospital linen into rooms 85 to 90,” the email read.
“These rooms are to be referred to as community rooms and we will try to limit them to just that, those coming from the communities.
“Reception ladies, please use a touch of initiative and allocate accordingly on arrival.”
Here’s statement that Accor released to Guarding (access their piece here):
“Since Accor was made aware of the matter raised on the ABC at Ibis Styles Alice Springs Oasis, we have initiated an investigation into the allegations and are taking prompt and decisive action on this incident at the highest level,” it said.
“We are extremely saddened and disappointed by this as it completely goes against our values and track record as a company with over 17 years of engagement with our Indigenous community, through our leading Indigenous programs.”
“Accor prides itself on being an inclusive organisation and has strict anti-discrimination policies and practices in place. It is our number one priority to ensure that we make every hotel employee and guest feel welcome, safe, valued and equal.”
Conclusion
This certainly is very dishonest and likely unlawful discriminatory behavior on part of the Ibis Styles hotel in Australia.
Aboriginals are still discriminated against as this case demonstrates, although they are the real original Australians. Let’s hope that most of the employees at this “Oasis” are sacked and Accor takes appropriate action that this kind of behavior is not accepted.
Jo McKenzie, Hotel Manager should keep his racial bias personal like most people do and not to let it get mixed up with performing his duties as the general manager of a hotel in the hospitality industry!