Marriott Bonvoy members have turned the word into a proverb BONVOYED that means negative customer service and program “enhancements” that many have experience ever since the program merger back in August 2018.
Now this word has been turned into a website bonvoyed.com and there is also parody Twitter account FakeBonvoyArne.
Bonvoyed website (access here):
It seems that like this website will air out problems that Marriott Bonvoy members are reporting.
FakeBonvoyArne Twitter account (access here):
There is a long history of these parody CEO accounts that provide sometimes funny commentary about recent developments and “enhancements”.
Conclusion
You don’t usually see complaint websites fired up or parody Twitter accounts for companies and programs that treat their customers and members fairly and with respect.
This parody Twitter account reminds me of that of the former UA CEO that was shown the door.
It is perhaps time for Marriott Bonvoy to address the issues surrounding the customer service, IT and member service issues/failures more seriously than just stating that they are “noise around the edges” as Sorenson stated it?
Oh, I miss @FakeUnitedJeff! https://uploads.disquscdn.com/images/6ec60f337c974e1650ca7866ba368e10ab35a8ad2b6e30583a89db3a20c5fd01.png
Bonvoyed with a 1 week cancellation deadline for non special hotel in a low period with no excuse other than they can..,.burning points, then Bonvoy(age). All programs have their strengths and weaknesses, then there is limboing Bonvoy….
I just feel lucky that I can burn points by transferring them to airline partners. At too many hotels points are worth only 0.5 cents or less.
If Marriott had their act together things like these two parodies wouldn’t happen. But I’m sure their out-of-touch CEO would just blow this off as “noise around the edges”.
I have just been BONVOYED!
Got an email which said it had been tailor made for selected members to spend two nights and get 22,500 points, Now I did read the small print, and being English I do speak and understand the language rather well, and it said (don’t quote me on this) but something along the lines of notwithstanding whether you check in or check out, the two nights will qualify. So I booked 2 nights at an ALOFT property and did not, incidentally check out between the two nights, and now I find on my account I have been awarded only the half, or should I say 7500 pts for the 1st night. So, with a reluctant sigh, I re-booked again for a further night (to be this Monday coming 10/03). After the booking a few days later I went on-line to check that all was well and to my shock found that I have been downgraded from Gold member in those few days since making the booking.
I am exasperated with BONVOY, does anybody there know what the hell they are doing???
I of course sent an email regarding this issue to customer service, and guess what? – It remains unanswered even now, after 3 days. They are uselessly inept!!!!
Back to HILTON I go — cheerio, bye bye, toodlepip.
Hilton still doesn’t have guaranteed lounge access, 4pm checkouts, or suite upgrade certs. And a recent award search in Madrid had a lowly double tree for 50k points a night – insane.
Its March; still have not seen year credit posted for 2018.