This week’s Compensation Clinic case is from a stay at the Mercure Rio de Janeiro Arpoador hotel during Brazilian carnival.
You can access Mercure Rio De Janeiro Arpoador website here.
As carnival is very busy time in Rio de Janeiro, it is difficult to find any reasonably priced hotels in Copacabana, Ipanema or Leblon. In addition, the Sheraton hotel is closed due to the damage caused by flooding.
I had few issues at this hotel:
1. Ants everywhere in the 7th floor suite.
2. Hotel “forgot” all Le Club AccorHotels status benefits such as the welcome amenity and drinks.
3. Manager on Duty was not available at 630AM (excess noise from the other suite at the top floor) and was promised that he/she would call me at 7AM. The call never arrived.
4. I wanted to have the passport photo copy destroyed that they took at the time of checking in. It took 20 minutes for the front desk to find it.
I just mentioned these issues to the front desk at the time of checking out and that I would open a case with Accor’s customer service.
I was surprised to find the following credit posted to my Amex:
They basically refunded half of my rather expensive two night stay.
I usually stay at the Hilton (former Le Meridien & Windsor that desperately needs a refurb), JW Marriott (really a Courtyard if you look at the quality of the rooms) or Sheraton (currently closed due to flooding) when in Rio de Janeiro.
There are newer and better hotels in Barra da Tijuca but I just don’t like their location. Well, there are the two Fasano and Emiliano hotels in Ipanema and Copacabana Ipanema but their prices are borderline obscene.
Let’s hope that the Fairmont (former Sofitel) opens up sometime this year that is in the perfect location.