Air Canada today issued further information on its operations now that the airline has grounded 24 737 MAX aircraft and was scheduled to receive several more this spring.
The airline has temporarily suspended several routes, uses larger aircraft on others and also has wet leased capacity from its Canadian rival Air Transat.
Here’s the announcement from Air Canada:
MONTREAL, March 19, 2019 /CNW Telbec/ – Air Canada said today that it has adjusted its schedule through to April 30 to cover 98 per cent of its planned flying following Transport Canada’s closure of Canadian airspace to Boeing 737 MAX aircraft operations. In compliance with the safety notice, Air Canada has grounded its 24 737 MAX aircraft and Boeing has advised that deliveries of its 737 MAX are currently suspended. Air Canada was expecting six new aircraft in March and April.
Air Canada is now updating its May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 MAX is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada intends to remove 737 MAX flying from its schedule until at least July 1, 2019.
“The Boeing 737 MAX accounted for six per cent of Air Canada’s total flying, but there is a domino effect from removing the 737s from our fleet that impacts the schedule and ultimately will impact some customers. We have been working very hard to minimize that impact,” said Lucie Guillemette, Executive Vice President and Chief Commercial Officer at Air Canada.
“To bring certainty to our schedule for our customers when booking and travelling, we are revising our schedule until July and we have taken several steps to continue delivering substantially all of our planned capacity through our global network.
“Customers who have travel plans between now and July can be reassured that we will keep them informed every step of the way as we revise our schedule. We have a deep global network and many partner airlines to provide solutions so serving our customers and minimizing any disruption is our first priority. We remain committed to delivering the same safe, reliable transportation customers expect from Air Canada. Customers can continue to book and travel on Air Canada with full confidence,” said Ms. Guillemette.
Among the measures taken by Air Canada:
To mitigate the impact, Air Canada has been substituting different aircraft on 737 MAX routes. This includes flying routes with similar-sized or larger aircraft. To help provide this replacement flying, the carrier has extended leases for aircraft which were scheduled to exit the fleet.
Air Canada is also accelerating the in-take of recently acquired Airbus A321 aircraft from WOW Airlines into its fleet and has hired other carriers to provide immediate extra capacity. For example, Air Transat has been chartered on a temporary basis to operate one daily frequency between Vancouver and Montreal beginning March 20 until March 31. In addition, Air Canada has leased an aircraft from Air Transat from April 1 to April 30 in order to operate the Montreal to Cancun route.
The airline has implemented a number of route changes to date, either changing operating times or substituting larger aircraft with fewer frequencies on routes operated more frequently by smaller aircraft. In some cases, it has deployed Air Canada Rouge aircraft to serve mainline routes. The airline is also currently finalizing a new routing for the return leg of its Toronto-Delhi service, which continues to be impacted by the closure of Pakistani airspace. This flight will remain non-stop between Toronto and Delhi but now stop in Vancouver rather than Copenhagen on the return leg.
In a small number of cases, Air Canada has temporarily suspended until further notice service on certain 737 MAX routes where alternative aircraft are not presently available. This includes flights from Halifax and St. John’s to London Heathrow, for which it is re-accommodating customers over its Toronto and Montreal hubs. Air Canada remains committed to these routes and will resume service as soon as possible. It also includes seasonal flights from Vancouver to Kona, Lihue and Calgary-Palm Springs, with customers re-accommodated on other routings.
As changes are finalized in the flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada app or Air Canada website. Customers are advised, whether they have booked directly through Air Canada or not, to ensure their contact information is on their booking to facilitate communication of any flight changes.
Air Canada has put in place a flexible rebooking policy with full fee waiver and a refund option for affected customers. Customers originally scheduled to travel on a 737 MAX can call Air Canada at 1-833-354-5963 for information within 72 hours of their planned flight. Customers who have booked flights through a Travel Agent should contact them for immediate assistance.
Customers are further advised to check the status of their flight using the Flight Status function on the Air Canada app or on aircanada.com prior to going to the airport.
Additional information, including specific changes to the April 737 MAX operation is provided in the special page Update on flights operated by the Boeing 737 MAX on aircanada.com which will be updated as warranted.
Here are the route changes as of today:
|Halifax (YHZ) to London-Heathrow (LHR)||Temporary route suspension until April 30|
|St. John’s (YYT) to London-Heathrow (LHR)||Temporary route suspension until April 30|
|Toronto (YYZ) to London-Heathrow (LHR)||Morning departure from Toronto re-timed to evening departure with Boeing 787-9 Dreamliner|
|Toronto (YYZ) to Vancouver (YVR)||Three daily flights consolidated onto one larger Boeing 777-300ER, for a new total of nine to ten daily flights|
|Toronto (YYZ) to Edmonton (YEG)||One daily flight cancelled with larger Airbus A330 operating one flight, and most remaining flights on Airbus A319/A320 aircraft, for a total of six to seven daily flights|
|Toronto (YYZ) to New York-LaGuardia (LGA)||Most flights now operating with Embraer E190|
|Toronto (YYZ) to Seattle (SEA)||Morning flight from Seattle re-timed to depart late evening|
|Toronto (YYZ) to San Francisco (SFO)||Fourth daily flight cancelled with larger Airbus A321 operating one of three remaining daily flights|
|Toronto (YYZ) to Saint Maarten (SXM)||Two weekly flights continue to operate, now with larger Air Canada Rouge Boeing 767-300ER|
|Montreal (YUL) to Cancun, Mexico (CUN)||AC1882/1883 to be operated by Air Transat aircraft April 1-30|
|Montreal (YUL) to Vancouver (YVR)||One daily (AC301/302) flight operated by Air Transat aircraft March 20-31; in April, two daily flights consolidated onto one larger Boeing 787-8 Dreamliner, for a new total of four daily flights|
|Montreal (YUL) to Edmonton (YEG)||Two daily flights continue to operate, now with Airbus A319/320, with one daily flight between April 16 and 30 re-timed to depart early morning|
|Montreal (YUL) to San Francisco (SFO)||Second daily flight cancelled, now operates with one daily Airbus A320|
|Montreal (YUL) to Los Angeles (LAX)||Two daily flights continue to operate with Airbus A320, with morning flight from Los Angeles re-timed to a late evening departure.|
|Montreal (YUL) to Fort-de-France, Martinique (FDF)||Three weekly flights continue to operate, now with Air Canada Rouge Airbus A319|
|Montreal (YUL) to Pointe-à-Pitre, Guadeloupe (PTP)||Three weekly flights continue to operate, now with Air Canada Rouge Airbus A319|
|Vancouver (YVR) to Calgary (YYC)||One daily flight cancelled, one daily flight now operated with Bombardier CRJ-900, for a new total of ten to eleven daily flights|
|Vancouver (YVR) to Cancun, Mexico (CUN)||Four weekly flights continue to operate, now with larger Air Canada Rouge Boeing 767-300ER|
|Vancouver (YVR) to Ixtapa, Mexico (ZIH)||Two weekly flights continue to operate, now with larger Air Canada Rouge Boeing 767-300ER|
|Vancouver (YVR) to Lihue, Hawaii (LIH)||Seasonal flight ended early in March|
|Vancouver (YVR) to Honolulu (HNL)||Second daily flight cancelled, now operates once daily with larger Boeing 787-8 Dreamliner|
|Vancouver (YVR) to Kahului, Hawaii (OGG)||Second daily flight cancelled, now operates once daily with larger Air Canada Rouge Boeing 767-300ER|
|Calgary (YYC) to Cancun, Mexico (CUN)||Three weekly flights continue to operate, now with larger Boeing 767-300ER|
|Calgary (YYC) to Kahului, Hawaii (OGG)||Four weekly flights continue to operate, now with larger Boeing 767-300ER|
|Calgary (YYC) to Palm Springs (PSP)||Seasonal flights ending early – flights on April 2, 3 & 22 continue to operate with Airbus A319|
Both Halifax and St. John lose their direct flight to London as a result of this Boeing mess that appears to continue late into the summer, although Air Canada uses a word “intends”.
Let’s hope that Boeing can come up with a fix to these MAX-planes that don’t have them crashing left and right.