This week the Compensation Clinic-case comes from my stay in March at the Grand Hyatt hotel in Sao Paulo.
Here’s what happened:
I was working in the club lounge from 8AM. Went back to the room around 4PM and the housekeeping was just cleaning it at the time. Asked the lady to leave and come back in 15 minutes. When I came back from the fitness center an hour late nothing had been done.
Then I spoke with the manager on duty about this issue and why the room hadn’t been cleaned earlier. Apparently Hyatt’s brand standards allow them to do the daily cleaning until 5PM. She had now answer why the lady hadn’t returned while I was at the gym.
Sent some shirts to be laundered and indicated on the form that they should be returned FOLDED. All the shirt came back on hangers. Took them to the club lounge and had them sent back to the appropriate department to be acted upon.
I didn’t ask anything but the manager said that he would deposit 5,000 points for the inconveniences. They were added to my account upon checking out.
There were some other smaller issues as well. The proper compensation would have been in the 10K to 15K range.
I like the hardware of this hotel (has kept up quite well considering that it has been open for more than 10+ without apparent refreshment).
The location is very important in São Paulo. Your hotel needs to be close to where you plan to spend most of the time or otherwise you’ll spend hours daily in cabs. The traffic at times is horrendous. My personal preference in Sao Paulo are hotels in the Jardins, instead of Itaim Bibi/Morumbi, where the Grand Hyatt is located.