A LoyaltyLobby reader sent us a question about rebooking where Swiss has reaccommodated the passenger on Aeroflot.
Here’s the email from the reader:
Two weeks ago Swiss cancelled my flight to New Delhi and re-booked me (without my knowledge) on Aeroflot flight via Moscow
I traveled business class as originally planned
I have three questions:
– shall I claim any compensation from Swiss as I arrived later (nearly 2hrs) in Delhi)
– shall I get equivalent Miles&More points?
– Aeroflot lost my luggage for more then 18hrs; who should I claim cost refund from?
There are three issues on play here that the reader and others should consider if they ever find themselves in a similar situation.
1. The reader is eligible for 300 euro compensation (50% of the 600 euros) because Swiss rebooked him on another airline even when the arrival to the final destination was not delayed by more than 3 or 4 hours.
2. The reader can request OCR (Original Routing Credit) from Lufthansa. You can (or could have) received a credit for these two flights on any SkyTeam member program too.
Usually, airlines rebook in the highest class available on the flight. You can essentially double dip the miles on two programs. This only applies when these two airlines do not belong to the same alliance. Sometimes there is an issue with retrocredits so make sure to have the frequent flier number available.
3. The airline with whom you should file for delayed luggage compensation is always the LAST airline on the routing. It is irrelevant which airline the passenger checked the luggage with or who “lost” it. The airline operating the last segment is liable even when the luggage was rerouted mid trip due to delays and cancellations.
You should always double dip when irregular operations occur and can then get credit for award flights if rebooked on other alliance (just have the FF number on hand).
Passengers often mistakenly believe that they need to file the delayed baggage compensation with the airline with which they checked the luggage or who lost it. Wrong. The airline who operated the last segment is required to deal with it.
I am somewhat surprised that Swiss here booked the passenger on Aeroflot and not on another Star Alliance airline.