Hyatt’s Shark Fin Problem


When Sebastian wrote about two new hotel additions to the Hyatt’s portfolio in Tokyo, a reader pointed out an unfortunate dish on their menu.

Shark Fin

Hyatt made a commitment back in 2012 to remove all shark fin products from its restaurant menus and confirmed that this was effective as of May 2014 (read more here). Now, however, shark fin products are back at Hyatt affiliated hotel(s).

You can access this hotel on Hyatt’s website here.

Here’s the hotel Gajoen in Tokyo that Hyatt sells on their website:

World of Hyatt Hotel Gajoen Tokyo

The Hotel’s menu:

Download (PDF, 247KB)

Here is the statement that we received from a Hyatt spokesperson:

Confirming that our position has not changed and that link is correct.

Hotel Gajoen Tokyo is actually a Small Luxury Hotels of the World property. It’s on the Hyatt website because it is one of the properties where World of Hyatt members can earn and redeem loyalty points through our alliance.

Here is the statement that we received from SLH:

“Responsible tourism is at the forefront of Small Luxury Hotels of the World’s (SLH) priorities.  Whilst SLH doesn’t own or operate any of the hotels within the brand, we recognise the importance of responsible tourism and are currently working on building brand standards for all our hotels to adhere to, taking into consideration our global portfolio.  The majority of our hotels do a remarkable job in terms of sustainability and social responsibility and we believe luxury travel and responsible tourism meet firmly in the middle.  As a brand we aim to create a future where people explore the world with intention, experience its intensity and protect its integrity.  Daniel Luddington,  Vice President of Development, Small Luxury Hotels of the World


It is very unfortunate that Hyatt’s commitment of removing and banning shark fin products from all of its affiliated hotels appears to be mere lip service now, rather than being enforced.

It seems that cash is king here and ethics are out for Hyatt.

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