Hilton Honors appears to be struggling to post stays and points to some member accounts as several readers have contacted us regarding this issue.
Hilton Honors changed their loyalty platform back in October 2018 and has been ever since struggling with the Salesforce provided “solution” that appears to be more complicated to use for agents and contains a number of bugs.
You can access Hilton Honors here.
Here’s message from a reader:
You may be interested in my recent (repeated) communications with Hilton Honors regarding points for my stay in LA from 19-22 May.
I am a gold member and have not yet received points, bonus points or nights recognition for the stay, although I have sent repeated queries.
The latest update is shown below.
Would be keen to know if you have heard of this problem and if you recommend I do anything to sort it out?
And here’s another one:
Have you heard about any issues with HHonors where a computer glitch is causing members to not be rewarded for their stays? I’m up to six stays now with 0 points. I’ve called the diamond desk and gotten an answer that they can’t give the points due to a software glitch, and it won’t be fixed until July 30th. I stay with them a lot, and I’m quite disappointed!
The following reply was sent by Hilton Corporate Guest Relationship Specialist:
Due to system updates, completed stays are not being credited to member’s account accordingly. We are expecting this error to be fixed by July and rest assured that this information will be automatically adjusted once our system updates are done. We sincerely apologize for the inconvenience.
As always, thanks for traveling with us and please let us know if you have any other questions. You can reach us any time at HiltonHonors@hilton.com.
Something is up with these stay postings because they are not isolated incidents but only affect subset of the entire Hilton Honors membership. I have not had issues with my account (the most recent stay posted today).
Telling members that he issue that has, in some cases, been going on since March is expected to be completed by July 30th is not acceptable.
Not sure why the implementation of Salesforce was not handled better? It is understandable that there are few glitches when data is moved over but eight months down the road? I hope that Hilton Honors can get these issues fixed promptly and missing stays and points finally credited.