UPDATE: Hyatt’s Shark Fin Problem (Being Removed)


Last week we wrote about (read more here) how a shark fin-dish had found its way back into a Hyatt affiliated hotel.

Hyatt Shark Fin Update

Hyatt made a commitment back in 2012 to remove all shark fin products from its restaurant menus and confirmed that this was effective as of May 2014 (read more here).

You can access Hyatt’s page for SLH hotels here.

READ MORE: World of Hyatt Rate & Bonus Points And Miles Promotions

When the Hotel Gajoen’s Hyatt landing page started to return a 404 error and the hotel was nowhere to be found on the rate search, I decided to find out what happened:

Here’s what the SLH spokesperson replied:

Hotel Gajoen Tokyo is in the process of removing shark fin from its menu. Upon confirmation, Hotel Gajoen Tokyo will be available through the World of Hyatt loyalty program website again.

While Small Luxury Hotels – a community of independently minded travelers and independently spirited hotels – doesn’t own or operate any of the hotels within the brand, we recognize the importance of responsible tourism and are currently working on building brand standards for all hotels within our global portfolio.  Jean-Francois Ferret, CEO, Small Luxury Hotels of the World


We are glad that Hyatt, Small Luxury Hotels of the World and Hotel Gajoen decided to do the right thing and remove the product.

It was a reader who first alerted us about this issue. Sometimes a little publicity can help businesses act upon their commitments.