Bangkok Airways has informed customers that they will perform a system migration of their IT and the essential online based services will not be available 13-14th of July 2019.
Customers often book connection flights in/out of Bangkok on separate tickets involving Bangkok Airways to destinations such as Koh Samui where Thai Airways operates a very limited schedule.
Very often people try to retrieve their online boarding pass in advance especially if their connection is tight. This won’t be possible during those dates.
Bangkok Airways would like to advise that our Passenger Service System (PSS) including Reservations, Ticketing, Inventory, and Departure Control System, will be unavailable between 13th July 2019 at 17.00 hrs. Bangkok time (GMT+7) – 14th July 2019 at 06.00 hrs. as we will migrate our Passenger Service System to the Amadeus Altéa Suite.
During the transition period, certain systems for passenger service functions such as flight bookings, flight modifications and self check-in services on both www.bangkokair.com and Call Center 1771 will not be available. Also, web check-in, mobile check-in, and kiosk check-in, will be unavailable from 11 July at 22.00 hrs. – 15 July 2019 at 6.00 hrs. Passengers can follow the migration updates at www.bangkokair.com.
For passengers who would like to book and/or issue tickets, the airline recommends to please do so before the outage periods. Passengers traveling during 12-16 July, the transition period are encouraged to arrive early (2 hours for domestic flights and 3 hours for international flights) for check-in formalities at the airport and to have a copy of their confirmed e-ticket and itinerary.
For more information, passengers can contact Bangkok Airways’ Call Center Tel 1771 or +66 22706699 (24 hrs.) and at E-mail: firstname.lastname@example.org
This is a major outage even though only planned for a limited time.
Passengers should definitely consider printing their itineraries, etickets and be prepared for possible delays both for check-in and departure.
I would also encourage passengers flying Bangkok Airways on those dates to try and utilize the online check-in as early as possible and print the boarding pass. Done is done!
These two days are possibly not the best to have a short connection on separate tickets but, since it is what it is, the best one can do is to take precautions.
Use the online check-in as soon as it’s available, try to arrive early at the airport and plan ahead for possible delays. Hopefully this system migration will go well without any associated issues that could cause further problems on the 14th beyond the anticipated 6am timeline.