Our weekly episode of the Compensation Clinic leads us to the Element Hotel in Ubud, Bali where I had a two night stay that I ended up cutting short.
I’ve stayed in Ubud many times before at different properties and people burning vegetation during the summer months isn’t unusual, but any hotel rooms I’ve stayed in were so far unaffected by those fires.
I had a late arrival at the Element and already went through two rooms until 1am, both of which had bedding that smelled like smoke and whenever you would switch on the air condition the room would fill with smokey air as well. Strange enough the air outside was clear during the night.
As it was after midnight already, I had to call Marriott to see if it’s possible to move to the Shtala Tribute Portfolio in Ubud, however that one was sold out.
The customer care representative then called the Element to ask them for a proper room with fresh bedding. By the time I moved into said room it was well past 2am. I cut the stay in half and left the property the following day.
Marriott Customer Care promised and added 10,000 Membership Rewards (BonVoy) points to my Titanium account which posted immediately:
Element is once of these select service brands that excludes itself from the Bonvoy Elite benefits such as suite upgrades. Unlike Aloft properties, however, Element has plenty of suites and larger rooms available but this property really goes by the book and doesn’t upgrade at all, even though others like the Element in Kuala Lumpur do.
In any case the smelly rooms were horrible and without new bed sheets it would have been pretty much impossible to sleep in there. Opening the door and letting fresh air into the room during the night helped a lot, anything but using the central air conditioner.