Reader Question: Waldorf-Astoria Amsterdam Abysmal Award Availability?

5 Comments

A LoyaltyLobby reader sent us a question last week about trouble finding award availability at the Waldorf-Astoria hotel in Amsterdam.

Waldorf Astoria Amsterdam

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You can access Waldorf-Astoria Amsterdam’s website here.

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Here’s the email from the reader:

I believe I’m facing the problem with the hotel holding until the very last minute/not opening award inventory at the Waldorf Astoria Amsterdam.

I checked award availability for the entire year, from June 18, 2019 to June 18, 2020. There is some standard reward availability (95,000 points per night) for the nearest dates in June 2019. The next available date is in September. Then things are getting worse with zero availability between September 2019 and April 2020 (so not a single night open for 6+ months). Over the next 365 day the hotel has grand total of 10 days open for standard redemption, 5 of which are for nearest dates.

June 2019: 5 dates available
July 2019: no availability
August 2019: no availability
September 2019: 2 non consecutive dates available
October 2019: no availability
November 2019: no availability
December 2019: no
January 2020: no
February 2020: no
March 2020: no
April 2020: 2 non consecutive dates available
May 2020: 1 date available
June 2020: no

I believe the hotel is playing games with award inventory. It looks like they’re holding standard reward availability until the very last moment when they release unsold inventory. I can’t believe that all standard rooms are booked for 355 out 365 nights the next year, including the dead season of January-February (when you routinely can book hotel for a fraction of their regular rates).

Reader also sent us screenshots from the availability as of last week:

I decided to have a look at the availability as of today (June 28):

  • June 2019: 2 days
  • July 2019: 4 days
  • August 2019: None
  • September 2019: 2 days
  • October 2019: None
  • December 2019: None
  • January 2020: None
  • February 2020: None
  • March 2020: None
  • April 2020: 3 days
  • May 2020: 3 days
  • June 2020: None

The hotel has standard room award availability JUST for 14 days between now and June 2020.

Hilton Honors affiliated hotels must have standard award availability as long as they are selling their standard rooms. Waldorf-Astoria Amsterdam is a small hotel with only 93 rooms and suites.

Waldorf Astoria Amsterdam King Superior & Superior Plus

Their standard rooms are either King Super or King Super Plus per the search that I executed.

They have total of 20 room types. The number of rooms assigned to the two rooms types available as awards must be minimal (I would assume ten or less). Even then, it doesn’t explain when they are only available for 14 days between now and June 2020.

Conclusion

It is difficult to tell what kind of games this hotel may be playing with its standard room availability. It is difficult to believe that they would be available only for 14 days in the next year or so. Hotel may simply have sold them to third parties or is holding off them from inventory offered via direct Hilton channels.

You have to keep in mind that Amsterdam is a very popular destination for tourists and hotel capacity is limited in the city center and prices are high. Many Hilton Honors members are trying to use their points for stays at this hotel.

I requested clarification from the Hilton spokesperson at the time reader sent us the email but haven’t received explanation yet.

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