IHG today announced that it would move away from those miniature toiletries that guests both love and hate by the end of 2021 globally.
Bulk sized bottles have found their way already to most IHG select service brands such as Holiday Inn Express, Candlewood and Staybridge Suites.
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Here’s the announcement from IHG:
IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, has today announced that its entire hotel estate of almost 843,000 guest rooms will switch to bulk-size bathroom amenities, with the transition to be completed during 2021. Building on its efforts to reduce plastic waste as part of a broader sustainability agenda, this pledge makes IHG the first global hotel company to commit all brands to removing bathroom miniatures in favour of bulk-size amenities.
Keith Barr, CEO, IHG, commented: “It’s more important than ever that companies challenge themselves to operate responsibly – we know it’s what our guests, owners, colleagues, investors and suppliers rightly expect. Switching to larger-size amenities across more than 5,600 hotels around the world is a big step in the right direction and will allow us to significantly reduce our waste footprint and environmental impact as we make the change.
“We’ve already made great strides in this area, with almost a third of our estate already adopting the change and we’re proud to lead our industry by making this a brand standard for every single IHG hotel. We’re passionate about sustainability and we’ll continue to explore ways to make a positive difference to the environment and our local communities.”
IHG currently has an average of 200 million bathroom miniatures in use across its entire hotel estate every year. As the new brand standard is adopted between now and 2021, the company expects to see a significant reduction in plastic waste. This commitment builds on IHG’s pledge to remove plastic straws from its hotels by the end of 2019, and a number of broader waste reduction initiatives already in place. IHG remains a constituent of the FTSE4Good Index, and recently joined the Ellen MacArthur Foundation’s Circular Economy 100 network, signalling its commitment to working with cross-industry partners to build a more sustainable world.
Ensuring a quality guest experience
Switching to bulk-size amenities is a tried and tested approach at IHG. Whether for business or leisure, hotel guests increasingly want their stays to be more sustainable without any impact on the quality of their experience. Several IHG brands are already achieving this today, receiving positive guest feedback on the quality of product and the larger volume on offer:
Six Senses Hotels Resorts Spas offers bathroom products in refillable ceramic dispensers across its entire luxury estate, whilst Kimpton® Hotels & Restaurants is already moving to larger-size amenities.
IHG’s voco™ Hotels, EVEN® Hotels and avid™ hotels brands have all offered bulk-size amenities since launch, working closely with suppliers to offer dispensers and products that retain a quality feel.
More than 1,000 Holiday Inn Express® hotels in the Americas have already been implementing the change, alongside a number of Staybridge Suites® and Candlewood Suites® properties in the region.
I was first vocally against moving away from these miniatures to bulk sized bottles, but my view has definitely evolved over the years if this is done right and not to merely to save on costs.
The issue I have with these bulk sized bottles is that you often need to pump anywhere 20 to 30 times to get enough material out and that sometimes the nozzle is clogged and they won’t dispense anything. Also, I prefer a proper soap bar to liquid soap.
Some travelers don’t like bulk sized bottles because they can easily be tampered with and you can never be quite sure what is inside. I would preferably carry my own quality stuff but impossible with the current war on liquids at the airports.