British Airways is apparently sending out emails to passengers requiring them to cut down their carry on items to one personal item during the upcoming August 5th & 6th strike days.
British Airways has already published a rebooking waiver for short haul travelers leaving over the next few days as John wrote about yesterday, though long haul passengers are seemingly expected to put up with BA’s ridiculous one personal item policy and aren’t given any rebooking option.
The airline just sent out the above quoted email to long haul passengers, including a reader who is booked on a London Heathrow – Tokyo flight.
The British Airways site to retrieve information about this upcoming situation can be accessed here.
This is also considering that the carrier is just terrible with checked bags. The amount of emails we receive asking for regulations related advice on baggage lost by British Airways exceeds that of any other airline.
Normally, you would expect an airline to offer a comprehensive travel waiver and rebooking options when such a situation occurs but BA has only published a waiver for short haul flights:
If you are booked to travel on a British Airways operated shorthaul flight from London Heathrow on 5 or 6 August, you can rebook onto an alternative British Airways operated flight in the same cabin.
You can rebook to travel from:
- London Heathrow (LHR) on any available dates between 1 and 12 August 2019, excluding 5 or 6 August.
- London Gatwick (LGW) or London City (LCY) on any available dates between 1 and 12 August 2019.
- To change your booking please contact us on:
- 0800 727 800 (from with the UK)
- +44 (0)203 250 0145 (from outside the UK)
If you have booked via a travel agent, please contact them directly to discuss arrangements for your booking.
So, if you’re booked on a short haul flight from London to Paris you can change your flight for free to escape this disaster but those customers having a 12 hour flight ahead of them are being curtailed and told “too bad”. Interesting policies BA has in place these days.
As I wrote previously, the talk about strikes within British Airways (pilots) and also London Airports in order to disrupt travel this summer is alarming and passengers should stay away from BA for good reason, as is apparent in this case.
I’d expect very long and slow moving lines at security checkpoints on Monday and Tuesday. Passengers should budget additional time and if affected by this baggage curtailment policy file a customer relations complaint with British Airways.