SLH Hotels More Expensive On Hyatt’s Website Than Booking Direct?


Small Luxury Hotels of the World (SLH), a collection of independent hotels, and Hyatt partnered last year (read more here) in a partnership that allows World of Hyatt members earn and redeem points for SLH stays.

Hotel Haven

There does appear to be something weird going on with this partnership, based on feedback we have received from readers, and what I have observed by myself. SLH hotels tend to always be more expensive through Hyatt than booking directly or via an OTA.

You can access Hyatt’s page for SLH partnership here.

Here’s one example for Hotel Haven in Helsinki:

The price on the Hyatt’s website is 234 euros for a Prime Superior Room.

On SLH’s website:Shows the lowest price of 112 euros for this hotel.

Hotel Haven’s website:

Prime Superior is selling here for 127 euros that includes confirmed 2PM check out. There is another lower priced room available too that is not sold via Hyatt.

SLH Invited:

SLH has its own guest loyalty program called Invited. All members are eligible for early check in and late check out (based on availability) plus continental breakfast.

I dropped an email to Hyatt to find out what is going on here:

In regards to your second question, as we continue the expansion of the World of Hyatt and SLH alliance with more participating SLH properties, we are also looking at expanding the rate plans and promotions we can offer our members. By booking these rates through Hyatt channels, World of Hyatt members receive great value in the earning and redemption opportunities and on-property loyalty benefits at participating SLH hotels, including daily complimentary continental breakfast for two guests, room upgrade at check-in if available, early check-in and late check-out upon availability.


I have never seen instances previously where Hyatt’s price is essentially double that of booking directly with the hotel. Last time when I checked for my personal stay, the Hyatt’s price was 50% higher.

This partnership is good for World of Hyatt members that wish to use their points for these properties, but do check the prices paid when booking directly too. They can sometimes be really low compared to what Hyatt charges in cash or points.

It would be better if all these rate plans that are available for booking directly with the SLH would be made available on Hyatt’s website as well.