A LoyaltyLobby reader sent us an email about InterContinental Royal Ambassador member benefits at the Park Lane-property in London.
You can access InterContinental Park Lane’s website here.
READ MORE: IHG Rewards Club Rate & Bonus Points And Miles Promotions
Here’s the email from the reader:
I spend close to $200k a year with IHG hotels. That all about to change from today.
I am a Royal Ambassador with system. last year I stayed 220 nights. This year I am at 110 nights.
I had booked 2 rooms for 2 nights at London about 3 months ago.
I arrived today:
1. No acknowledgment of status although I don’t really care.
2. No welcome amenity dont really care either.
3. No water in rooms – eh.
4. No room upgrade.
5. Supposedly no mini bar access.
6. No club lounge access told club lounge is full of other royal ambassadors. Asked what this means and told not important enough more Important people need to access lounge. ( This really hit a raw nerve).
7. Told them that I was leaving IHG and my 15 staff who also use their services wouldn’t be any more. Didn’t care! Then gave me a card for Club Life I could have breakfast downstairs. Otherwise snobbed me off.
8. Told I would also need to check out by 11 am as they didn’t have space and rooms were need for important guests.
9. I’m bringing my children to Europe and London for the first time. In Paris they treated us wonderfully, great hotel and staff. Amsterdam the same, Abu Dhabi great even gave us an extra room. Marseille wonderful treatment, Cannes ok.
Other Ihg locations, Rome wonderful Crowne Plaza, Turin good, Milan, good, Vienna, great, Frankfurt good.
But London is a joke. I’m sorry IHG you have lost me.
InterContinental Park Lane has been problematic when it comes to Royal Ambassador benefits to the extent that it was on my ‘do not-stay list’ of ICs for providing lackluster benefits when I still was an RA.
The hotel does very brisk business with guests from the Middle East and, based on my personal experiences, overlook others.
The Club lounge used to be a no go area for Royal Ambassador members during busy periods of the year per the program T&Cs. This clause is no longer in place, however.
It is very unfortunate that InterContinental hotels can now buy out Royal Ambassador benefits by merely doling out 10,000 points with a worth of perhaps $50. There is basically no incentive for some properties, such as the Park Lane one, to honor benefits.
I don’t believe that the reader should give up on Royal Ambassador status or staying at other InterContinental hotels. This Park Lane-property overall is an outlier.