Chaos At Kuala Lumpur International Airport Continues

Kuala Lumpur International Airport – KLIA (KUL) in Malaysia has been experiencing network issues since Thursday and Sebastian filed a report when he flew out from the city on Friday (read more here).

Malaysian press was reporting on Saturday and Sunday that issues had been fixed but that doesn’t appear to be the case based on what Sebastian experienced himself late Sunday when transiting there.

The airport WiFi doesn’t work, the gate displays were not functioning and flights were greatly delayed. There were also number of last minute gate changes.

Here are couple of additional photos that Sebastian sent:

Here’s an excerpt from Malay Mail that claims everything is running smoothly (access the full piece here):

The situation at the Kuala Lumpur International Airport (KLIA) remained calm as at 3.30pm today as normal operations resumed after it was hit by network equipment failure for four days since Wednesday night, a technical glitch that caused long queues and flight delays.

Checks by Bernama found the airport terminal busy at around 4pm with the flight information display system (FIDS) operational again while queues at the check-in counters and kiosks moved smoothly as the check in process was no longer being done manually.

Conclusion

Something must have gone terrible wrong when network issues persist for five days after they began. It would have been good to have adequate backup systems in place in case critical infrastructure fails.

Let’s hope that Kuala Lumpur International Airport can get its act together by Monday.