United Airlines today made an announcement that from now on its MileagePlus miles would never expire. Previously, they would expire after 18 months of inactivity.
Delta moved away from expiring miles already few years ago and now American Airlines is the last US legacy left that still has mileage expiry policy in place.
You can access United Airlines here.
Here’s the announcement from United:
United Airlines announced that effective immediately, MileagePlus award miles never expire, giving members a lifetime to use miles on flights, experiences, hotels and more.
“We want to demonstrate to our members that we are committing to them for the long-haul and giving customers a lifetime to use miles is an exceptionally meaningful benefit,” said Luc Bondar, vice president of loyalty and president of MileagePlus at United. “Our MileagePlus program provides customers more ways to earn and use miles than any other U.S. airline. More customers used miles to book award trips in 2018 than in any year before, and we expect with today’s announcement that even more will use miles to travel the world in the years to come.”
Airlines moved from lax to rather strict expiry policies during the last downturn. This allowed them to write more of the unused miles off of their books (they are liability until used).
Now, when the times are good, they are moving to never expiring miles (likely to backtrack when the times get tough again). How long will it take AA to change their mileage expiry policy?