A LoyaltyLobby reader dropped us an email about his latest IHG Rewards Club offer that is underwhelming to say the least considering his Royal Ambassador membership.
You can access IHG’s page for their latest promotion here.
Here’s a question from the reader:
Following your news yesterday regarding IHG accelerate I contacted the Ambassador team and hereunder is
Their somehow unsatisfying answer. How do you suggest to proceed?
Here’s copy of the email that the reader received from the Ambassador customer service:
We highly appreciate your taking the time to bring this matter to our attention and we sincerely apologize for any inconvenience this situation can cause you.
We have followed up your concern to our promotions team as we initially assumed also that this was just a glitch, however, they have confirmed that some of our members were not targeted to the current Accelerate promotion, hence receiving only one offer for 1,000 points.
Nevertheless, we have already documented and forwarded your comments to the our promotions team for consideration of tailoring your future promotions.
I am aware that this is not the response that you are waiting for but we are hoping that this will not deter your relationship with us and we are thankful for your loyalty as one of our Spire Elite Royal Ambassador members.
Thank you in advance for your kind patience and understanding.
Reader has two options:
1. Continue to stay at IHG Rewards Club hotels regardless of this lackluster Accelerate-offer
2. Movie his stay to a chain such as Hilton that has global promotions going on all the time
I find it distasteful that the Ambassador desk is pegging for “patience and understanding”. The last two paragraphs are what IHG customer service always includes in these replies that are negative for the member.
It is still very difficult for me to believe that the reader wouldn’t be eligible for any other promotion before the end of the year. 1,000 bonus points for a stay for someone who is a Royal Ambassador is basically hit in the eye.
The issue that I often come across is that many of these “loyalty” programs believe that you are a captive guest or flyer when you have an elite status with them. I would encourage all readers to built up a status, if possible, with number of programs and then stay or fly with the provider that providers the best bang and points/miles for the buck.