British Airways Pilot Strike September 9 – 10, 2019

The first stage of British Airways pilot strike will take place this week on Monday and Tuesday (September 9 – 10, 2019). There is an additional strike date of September 27.

British Airways A350

Passengers who are scheduled to travel on British Airways on these two dates should check their travel schedules again even if BA earlier indicated that the flight(s) would be operating. Majority of flights for these two dates are canceled. The strike has lead to cancellations of more than 50 flights on Sunday too. There will be affects for flights after the strike when crews and planes are out of their rotations.

You can access BA’s page for strike information here.

Here’s the update from BA earlier today:

Last updated 8 September 2019, 21:15

We’re extremely sorry for the problems caused by the strike action called by the pilots’ union, BALPA on 9, 10 and 27 September.

Our customer teams – supported by additional colleagues – have been working tirelessly to help as many of you as possible and to provide options, including a full refund or re-booking to a different date of travel or alternative airline.

We continue to be available for constructive talks with BALPA, on the basis that there are no pre-conditions to those talks.

If you have a flight booked with us on those dates, it is likely that you will not be able to travel as planned due to BALPA’s strike action. We are offering all affected customers full refunds or the option to re-book to another date of travel or alternative airline.

  • Flights on BA CityFlyer, SUN-AIR and Comair are not affected
  • We’re working with our partner airlines to schedule larger aircraft to take the maximum number of customers

Our customer contact centres are extremely busy, so we recommend that you check our Frequently Asked Questions below in the first instance. If you’re flying with us, please make sure we have your latest contact details. You can update these, as well as find out about your refund and rebooking options in Manage My Booking. If you have booked with a travel agent, please contact them directly.

If your flight is part of a British Airways Holidays booking, please review the additional information below.

We proposed an offer of 11.5 per cent over three years to BALPA, a deal already accepted by members of the Unite and GMB unions, which represent 90 per cent of British Airways’ staff, a deal which we believe is fair.

We will keep this page updated with further information as it becomes available.

If you are travelling on or around 9 and 10 September

If your flight is cancelled, please do not go to the airport. You can rebook or refund your booking online at Manage My Booking. You can also call us  to discuss other available flight options.

If you have booked via a travel agent, please contact them directly to discuss arrangements for your booking.

If you are travelling on or around 27 September

If you are travelling on or around 27 September, we’ll be in contact in the next few weeks if your flight is impacted. Please ensure your contact details are up to date in Manage My Booking.

We’re very sorry about the impact BALPA’s action has had. We don’t underestimate the inconvenience caused, for which we are deeply sorry.

Assistance

If you still require assistance you can contact us on:

0800 727 800 (from within the UK)

+44 (0)203 250 0145 (from outside the UK)

Please note we’re currently experiencing extremely high call volumes in our Contact Centres. We will do all we can to ensure your call is answered as soon as possible and thank you for your patience.

Again, we’re very sorry for the disruption BALPA’s action will cause.

Here’s an excerpt from the Financial Times (access their piece here):

Dozens of British Airways flights were cancelled on Sunday, hitting holidaymakers and business travellers trying to return to Britain, as the airline braced for a two-day pilot strike set to begin on Monday.

Roughly 50 of Sunday’s flights have been grounded, mostly those coming into the UK, because the airline is unable to park additional planes at its bases in London’s Heathrow and Gatwick airports.

The disruption that has led to all but a few flights being cancelled on Monday and Tuesday will also roll into Wednesday, with BA already forced to pull some flights because its planes will be in the wrong locations.

Conclusion

British Airways even managed to screw up informing passengers of their canceled flights. The airline sent out emails to passengers that their flights would have been canceled due to the strike when in fact they were still (supposedly) operating. Passengers couldn’t get through to BA and book alternative flights on other airlines only to find out later (by another email) that the previous email was sent in an error. BA’s IT at its finest again.

BA has also sent out texts to passengers informing them that their flights are going out without catering and advising them to eat before. Not sure how this pilot strike affects also catering?

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