British Airways has informed passengers whose flights are canceled for September 27, 2019 about their rebooking, cancellation and refund options over the past 24 hours.
BA pilots were on strike for two days earlier this week that grounded all but handful of flights. These strikes always affect flights at minimum day before and after due to crews and planes being out of their usual rotations.
You can access BA’s page for strike information here.
Here’s the update from BA:
Important information if you are flying with us this September
Last updated 13 September 2019, 16:10
Further industrial action by BALPA, the pilots’ union, is planned for Friday 27 September.
We remain ready and willing to return to talks with them.
As a result, we have reviewed our flying schedule. We have emailed customers travelling on impacted flights, however please check your flight status in Manage My Booking. We will offer impacted customers the option to receive a full refund or the option to re-book to another travel date or on an alternative airline.
Flights on BA CityFlyer (flights operated from London City airport), SUN-AIR and Comair are unaffected.
Our customer contact centres are extremely busy, so we recommend that you check our Frequently asked questions below in the first instance.
- For refund and rebooking options, go to Manage My Booking
- If your flight is part of a British Airways Holidays booking, please check our Frequently asked questions below
- If you have booked with a travel agent, please contact them directly
- For bookings made with Avios, please call us on the number below, to discuss your options
If you’re flying with us, please make sure we have your latest contact details. You can update these on Manage My Booking.
We will keep this page updated with further information as it becomes available.
If you require assistance, or to discuss additional flight options, including on other airlines, please contact us on:
• 0800 727 800 (from within the UK)
• +44 (0)203 250 0145 (from outside the UK)
We will do all we can to ensure your call is answered as soon as possible and thank you for your patience.
We’re very sorry about the impact BALPA’s action has had. We don’t underestimate the inconvenience caused, for which we are deeply sorry.
Remember that British Airways is REQUIRED by EC 261/2004 to rebook affected passengers to their destinations at the earliest opportunity (passengers’ not the airline’s) even if this means reticketing them on competing airlines such as Emirates, Lufthansa and Air France.
Affected passengers are also eligible for Duty to Care (hotel accommodation and meals) in case of long delays. Because the BA has loaded these cancellations more than 14 days before the intended travel date, they are not required to provide the usual cash compensation, however.
During the most recent strike, BA had to cancel many flights to London before the strike started because there was simply not enough space for all the parked planes at the Heathrow.