Compensation Clinic: Botched Marriott Moments Auction


A LoyaltyLobby sent us a positive compensation-case from a Marriott Moments auction that had gone wrong.

Compensation Clinic Marriott Moments

Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case here once a week, every Sunday.

You can access Marriott here and Marriott Moments here.

READ MORE: Marriott Bonvoy Rate & Bonus Points And Miles Promotions

Here’s the email from the reader:

I just thought this was interesting.  It was the first time I had bid on a Marriott Bonvoy Moment and I did have the winning bid for a while, but then was my understanding that I did not win.

However, I got an email saying that I had won and I had already obligated myself during the time of that event, so after going through several emails and phone calls, I did get to an email and got an initial answer that there was an error.

I did not expect any other follow up as the points had been put back into my account so I was surprised to get this email and will happily take the 35K points, though I sincerely hope they mean credited not debited!

There are no current options to bid on that I am interested in right now, otherwise I might have taken that option.

Here’s the email from Marriott Moments team:

You may have recently received an email message from Marriott Bonvoy congratulating you on winning the Go VIP! Conjure Up Sonic Sounds with Three-Day VIP Tickets to the VOODOO Music + Arts Experience! Moments experience.

Unfortunately, we experienced a glitch in our system and we’re so sorry that this message was sent to you in error.

Let us try our best to make this situation better – we would like to offer you a similar experience on a different date or perhaps would you consider 35K points debited to your account.


There have been reports about recent issues with Marriott Bonvoy Moments, and this case from a reader explains that they are experiencing technical difficulties.

The issue was resolved by Marriott’s St. Thomas (Canada) customer experience team that used to be part of SPG. I guess that they are better at solving and dealing with customer issues than Marriott’s legacy centers in the US.

If you enjoyed this article, get our blog updates for free!

Previous articleNew Zealand ETA Now In Effect: Travel Authorization Required For All Visa Waiver Passengers Per October 1, 2019
Next articleAirfare of the Day: American Airlines / Iberia BUSINESS CLASS New York (JFK), United States to Cairo (CAI), Egypt from $1,979 Round Trip