LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
No Result
View All Result
ADVERTISEMENT

Reader Question: Hainan Airlines Flight Cancellation Ex-Europe

by John Ollila
October 16, 2019
Reading Time: 2 mins read
3

A LoyaltyLobby readers sent us a question regarding Hainan Airlines flight from Rome that has been canceled more than a month in advance due to “Corporate Planning.”

Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Here’s the email from the reader:

ADVERTISEMENT

I know that some Chinese carriers are less than perfect, but as business class passengers, you would hope that they could come up with something better.

My issue is that we have a connecting HU flight ( on the same ticket ) to get back to MEL. The whole thing is a bit tricky talking to China, whilst travelling around Europe.

I am sure I will work something out but, it’s really poor performance from a supposed 5* airline ( note all made worse by the fact that if you don’t book directly with them, your on your own) thanks as always.

The reader is lucky here because their flight is ex-Europe, and EC 261/2004 legislation applies even for carriers outside of the community.

Hainan Airlines is required by law to rebook the passenger at their (passengers’) convenience to the final destination, in this case, Melbourne. This included moving to passengers on flights operated by other airlines. The cash payment for the delay doesn’t apply because Hainan informed about this cancellation more than 14 days in advance.

There are several one-stop connections between Rome and Melbourne on November 19.

I would try to contact Hainan’s office in Rome to sort this out. Trying to get their office in China schooled about EC 261/2004 legislation is likely a lose-lose situation, including the inevitable language barrier. Their Italy office surely should be aware of it.

Download (PDF, 253KB)

The reader can also file a complaint with the National Enforcement Body.

Conclusion

The email that the reader received from Hainan was rather cold. Just told them to print out the confirmation of the cancellation, and that’s it.

The European Union law EC 261/2004 is crystal clear on this. Hainan Airlines is required to rebook the passengers to their final destinations. I am sure that Hainan is doing whatever they can to try to keep passengers on their metal to save money.

The duty to care also applies that includes paying for hotel accommodation and meals in Italy that are caused by this cancellation.

Previous Post

LAST CALL: Marriott Bonvoy Buy & Gift Points 30% Off Through October 18, 2019 + Doubled Purchase Limit

Next Post

Le Club AccorHotels CIS Triple Points October 20 – January 15, 2020

Related Articles

Reader Question: Why Marriott Allows Hotels To Misquote Prices & Inflate Them By 15%?

Reader Question: Why Marriott Allows Hotels To Misquote Prices & Inflate Them By 15%?

John Ollila
January 30, 2023
26

A LoyaltyLobby reader sent us a message about why Marriott allows hotels to misquote their prices and use a fictitious...

Reader Question: Aegean Seats Kids To Business Class Middle Seats (Should Go Empty)

Reader Question: Aegean Seats Kids To Business Class Middle Seats (Should Go Empty)

John Ollila
January 29, 2023
26

A LoyaltyLobby reader sent us a question about Aegean seating kids on business-class middle seats that should go out empty....

Iberia Plus Has Moved To Revenue Based Program For Tickets Issued On Or After November 29, 2022

Reader Email: Oneworld Airlines Unable To Pull Correct Iberia Plus Status?

John Ollila
January 27, 2023
2

A LoyaltyLobby reader sent us an email about an issue they have with Iberia Plus. Partner airlines cannot confirm the...

Upgrade Your Travel IQ

Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions.

We do not sell or share email addresses.

ADVERTISEMENT

Trending

Hilton Go Employee And Friends & Family Rate Plans
Hilton Honors

Hilton Go Employee And Friends & Family Rate Plans

July 25, 2021
Reader Question: Alaska Airlines Mileage Plan Redemption Problem, Connecting Segments Not Bookable Online
Alaska Airlines - Mileage Plan

Alaska Airlines Mileage Plan oneWorld Award Redemptions Are Still A Complete Mess

February 4, 2023
Hong Kong To Distribute 700,000 Free Airline Tickets March – August 2023
Travel News

Hong Kong To Distribute 700,000 Free Airline Tickets March – August 2023

February 2, 2023
The New MGM Rewards Program Is Now Live, Displaying New Benefit Table
MGM MLife

MGM Rewards Just Completed Its Annual Member Tier Downgrades, Hyatt Rematch Possible

February 2, 2023
Airfare of the Day [Business Class] TURKISH AIRLINES Jakarta to New York from $2,142
Airfare Of The Day

Airfare of the Day -Premium Economy- SINGAPORE AIRLINES Singapore to New York from $1,375

February 3, 2023

Top Categories

  • IHG Rewards Club
  • Marriott Bonvoy
  • Hilton Honors
  • Accor ALL
  • Airfare Of The Day
  • Starwood Preferred Guest (SPG)
  • Hyatt – World of Hyatt
  • Travel News
  • American Airlines – AAdvantage
  • British Airways
ADVERTISEMENT

All Categories

In Case You Missed It

Copa ConnectMiles Reduced Elite Tier Requirements For 2023

Copa ConnectMiles Reduced Elite Tier Requirements For 2023

February 3, 2023
Airfare of the Day [Business Class] ETIHAD Manila to New York from $2,502

Airfare of the Day -Premium Economy- BRITISH AIRWAYS London to New York from £650

February 2, 2023
Delta Removes SkyMiles Earnings Cap & Award Ticket Status Earning Permanent

New Delta SkyMiles America Express TakeOff 15 Benefit (Award Discount)

February 2, 2023
Airfare of the Day -Business Class- IBERIA Berlin to Mexico City from 1,729€

Airfare of the Day -Business Class- IBERIA Berlin to Mexico City from 1,729€

January 31, 2023
Hong Kong To Distribute 700,000 Free Airline Tickets March – August 2023

Hong Kong To Distribute 700,000 Free Airline Tickets March – August 2023

February 2, 2023
ADVERTISEMENT

Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights.

Facebook Twitter Youtube Instagram

Site Navigation

  • About LoyaltyLobby
  • News
  • Reviews
  • Airfares
  • Contact Us

Hotel Promotions

  • Accor
  • Hilton
  • IHG Rewards
  • Marriott
  • World of Hyatt

Sign Up For Our Newsletter

Our free daily newsletter sends you the latest information on hotel and airline programs.

We do not share or sell email addresses.

Site & Contents ©2011-2023 LoyaltyLobby.com
Terms of Use & Privacy Policy

  • News
  • Hotel Promotions
    • Accor
    • Best Western
    • Choice
    • Fairmont
    • Hilton
    • IHG Rewards
    • Marriott
    • Radisson Rewards
    • Ritz-Carlton
    • Starwood
    • World of Hyatt
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
No Result
View All Result

© 2011–2023 LoyaltyLobby.com - Site & Contents