Last week, we published a reader case (read more here) that dealt with Hilton Honors account closure that didn’t make much sense.
We had a somewhat similar case from another reader back in May 2017 (read more here) that was more understandable.
You can access Hilton Honors here.
Here’s the case from last week:
Here’s the case from 2017:
Here are the similarities:
Both readers had mainly award stays and few compensation from hotels or issued by the Hilton’s Guest Assistance.
It seems that Hilton Honors somehow uses the value that they pay for hotels for award stays as a revenue to which they compare the compensation issued.
Not sure what value they use for issued Hilton Honors points? Perhaps 1 cent per point, although you can buy them at half of a cent each and Hilton’s internal liability is likely less than one-quarter of a cent.
My conclusion based on these two reader examples is not to complain unless you also have paid stays with Hilton.
Considering how little hotels get reimbursed for award stays (starts at less than $20 per night) unless the occupancy rate is high, it is easy to exceed the “revenue” that Hilton refers here.
Understandably, Hilton closed the account on the 2017 case but not the one from last week unless there is something else involved as well.