Air Canada is undergoing a reservation system migration beginning on Monday, November 18 which will last for at least 1-2 days and severely limit customers ability to do anything reservation related.
According to Air Canada airport operations as far as check-in and departures won’t be affected by the system migration but customers should still be prepared for any eventualities.
From November 18-19, 2019, we will be migrating to a new Reservation system to improve your travel experience. If you’re booking or travelling during this period, here is important information you need to know:
- Starting at 20:00 ET on Nov. 18, the aircanada.com website as well as our phone Contact Centres will be off-line for making new bookings or changes until approximately mid-day Nov. 19.
- Any required bookings or changes to current bookings for travel during this period should be made prior to the start of migration on Nov. 18.
- Flights will be available for purchase and bookings will be available for modification as usual once our new system is live on Nov. 19.
The following functions remain available as usual during the Nov. 18-19 migration period:
- Check-in online, via App and at Kiosks
- Flight Status online and via App
Some questions you may have are below with our answers. If you can’t find what you need, please reach out to us on Facebook or Twitter. You can also call our Contact Centres at 1-888-247-2262, although customers are advised we expect higher than normal call volumes and longer wait times during this period.
Air Canada has announced previously that this day will come and having up to date reservation systems is essential for a carrier. Nevertheless whenever some project like this goes live customers as well as the carrier hold their breath to see if anything goes wrong.
What is going to happen on Monday and Tuesday will temporarily wipe out the entire reservation structure of Air Canada.
What should customers do to prepare for this event?
Ideally passengers should check-in online for their flight as early as possible. I would also recommend to print out the boarding pass ahead of time. Traveling with carry on baggage might also make things a lot easier just in case of operational disruptions.
It’s also a good idea to make screenshots of ticket details for existing reservations. Especially the ticket numbers should be essential.
Even though Air Canada says this will only affect the reservations one can never know what the results end up being once the update starts and systems are shut down.
It would be interesting to see what happens when Air Canada gets into the situation that customer need to be rebooked to other connections after missing their flights. Last month Vancouver immigration lines were so long that many passengers missed their connection flights. Sounds like there might be trouble ahead.