Surprise Free Night From IHG Rewards Club?

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Royal Ambassador and select IHG Rewards Club credit cardholders are eligible for free nights that are deposited to account and can be redeemed online. There are occasional promotions as well that allows members to earn them (most recent one in Australia and New Zealand – read more here).

Now, a reader dropped us an email about a surprise free night that had appeared on their account with December 30, 2019, expiry date.

You can check your IHG free night status here.

READ MORE: IHG Rewards Club Rate & Bonus Points And Miles Promotions

Here’s the email from a reader:

I know that you’re very familiar with the IHG program, so I wanted to run a question by you. I noticed in my IHG app yesterday that I had 1 “Free Night” available. Having already used my Chase free night and Royal Ambassador free night earlier this year, this confused me. I checked the free night section of the app (screenshot attached), and it’s showing that I have “1 of 2” Royal Ambassador free nights available.

Do you know what this means? Are they just giving me an extra night to be nice? Do RAs now get two free nights per year? Does this mean my RA status renewed for 2020?

I didn’t see anything in my activity to indicate RA renewal, and my digital card still shows 2019 expiration.

I decided to seek clarification from the IHG spokesperson:

As the end of the year approaches, InterContinental Ambassador is surprising some of our Royal Ambassadors* with delightful surprises, including free nights or a Frette bathrobe.

Our Royal Ambassadors who received an additional 2019 Royal Ambassador Free Night will find those available within their IHG Rewards Club account. These nights are good for use by 30 December 2019, and we hope our members enjoy the extra night as they finish a year of travels.

*These surprise and delights are unrelated to 2020 membership status or Royal Ambassador qualifications.

Conclusion

It seems that IHG has forgotten to inform members that have had a free night certificates deposited to their accounts to use them. It pays to check your account occasionally.

Members have five weeks to use them before they turn to dust. Note that the last day to use them is December 30th, not December 31st!

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