Lufthansa Catering Issues & Strike November 30 – December 3, 2019

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Lufthansa has been in the process of offloading its LSG Sky Chefs unit and reached an agreement with Gate Gourmet this past week to sell the company its European operations.

Lufthansa Asparagus

LSG Sky Chefs employees have engaged in activities in the past few months that has resulted in limited catering in some/many of Lufthansa’s European flights. Now, short-haul flights are mostly not catered Saturday to Monday, and minimal food and beverages are available on long-haul flights on Monday. Lufthansa reimburses customer expenses for buying food and drinks before flights.

You can access Lufthansa’s website here.

Here’s the announcement Lufthansa:

Information about LSG Sky Chefs product restrictions

Unfortunately, personnel bottlenecks at our catering service provider currently lead to restrictions in the loading of our domestic German and European flights*. Therefore, on Saturday, 30 November and Sunday, 1 December, Lufthansa cannot provide the usual choice of drinks and meals on all of these flights* Long-haul flights are not affected. We apologize for the inconvenience.

The Verdi union called on LSG Sky Chefs employees to strike on Monday 2 December.  Regrettably, therefore, on Monday 2 December and partly on Tuesday 3 December, we will be unable to offer you any meals or beverages on our German domestic and European flights. We will be providing a reduced catering service on long-haul flights.

Our top priority is to ensure a reliable timetable and safe flight operations. If your flight is affected by restrictions to catering supplies, please provide your own food and drink before departure. In the departure area in Frankfurt, there are catering stations with free drinks and snacks near Gates A12, A22, A50, B30 and Z12. In Munich, these stations are located both in Terminal 2 and in the Satellite Terminal in the Schengen and non-Schengen areas. For departures from all other German and European terminals, we recommend that our passengers purchase their own drinks and food after passing through security. Any costs incurred will be reimbursed, so please keep the receipts.

Lufthansa apologizes for any inconvenience caused.

* Flights to the following non-European stations are also affected: Agadir, Algiers, Amman, Baku, Beirut, Cairo, Casablanca, Erbil, Marrakech, Tel Aviv, Tbilisi

Buy food and get a refund:

If you choose to buy your own food and thereby incur costs, these costs will be refunded by Lufthansa after a validity check.

Please submit the relevant receipts to lufthansa.com/feedback or by email to customer.relations@lufthansa.com. Lufthansa will respond to your refund request as quickly as possible.

Conclusion

Employees of LSG Sky Chefs are not fond of being outside of Lufthansa Group if sold, and at likely at lower wages.

Readers traveling on Lufthansa should buy food and beverages at the airport before their flights and request reimbursement from the airline per instructions.

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