This week the Compensation Clinic-case from my stay at the Hyatt Regency Toronto back in September.
You can access Hyatt Regency Toronto’s website here.
During my stay, I had some issues with the Wifi and ended up mostly tethering on the cellphone network.
It turns out that the person who was checking me out was an operations manager who probed about my stay satisfaction. I noted that they had some issues with the wireless internet access. He said that he would deposit points to my account for the inconvenience.
The hotel added no points, and I contacted my Hyatt Globalist agent after two weeks, who had 10,000 additional points in my account in no time.
Why probe about my stay satisfaction and promise to add some points to my account, if you are not going to follow up?
The stay itself was fine (I have stayed at this hotel a few times previously), but it is very ordinary property without a club lounge.