Air Canada Aeroplan Changes March 1, 2020

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Air Canada is in the process of launching a new loyalty program in 2020 after buying back Aeroplan from Aimia and having launched in-house Altitude.

Air Canada Aeroplan Email

Now, Air Canada has sent out an email about the changes made to the Aeroplan program effective March 1, 2020. It is unclear what other changes are planned for 2020.

You can access Aeroplan here.

Here’s a copy of the text that Air Canada sent out today:

MODIFICATIONS TO THE AEROPLAN STATUS TERMS AND CONDITIONS
We recently communicated that over the course of the next year we will be winding down the Aeroplan status program. As part of this, we’ll be making the following changes to our Aeroplan status Terms and Conditions which outline how we will wind down this program. Members who earn 2020 Aeroplan status will continue to have access to many of the benefits they enjoy today.

Please note that these changes do not impact Air Canada Altitude status qualification, or the associated privileges.

Effective March 1, 2020
Number of miles required to reach the different Aeroplan status levels in 2019 (to receive benefits until December 31, 2020):

  • Aeroplan diamond—100,000 eligible miles accumulated during the 2019 calendar year
  • Aeroplan black—50,000 eligible miles accumulated during the 2019 calendar year
  • Aeroplan silver—25,000 eligible miles accumulated during the 2019 calendar year

Number of miles required to reach the different Aeroplan status levels in 2020 to receive benefits until December 31, 2021):

  • Aeroplan diamond—100,000 eligible miles accumulated between January 1, 2020 and February 29, 2020
  • Aeroplan black—50,000 eligible miles accumulated between January 1, 2020 and February 29, 2020
  • Aeroplan silver—25,000 eligible miles accumulated between January 1, 2020 and February 29, 2020

For the period ending December 31, 2020, Aeroplan status is based on the number of eligible miles earned by a member between January 1 and December 31 of the previous calendar year. For example, 2020 Aeroplan status is based on the number of eligible miles earned by a member in 2019. Members who reach a certain level during the 2019 qualifying year will be eligible to receive the benefits immediately upon achieving a certain level and their new Aeroplan status will be valid until December 31, 2020.

Beginning January 1, 2020, for those Aeroplan members who have not otherwise achieved Aeroplan status by December 31, 2019, Aeroplan status for 2020 and 2021 is based on the number of eligible miles earned by a member only between January 1, 2020 and February 29, 2020. Members who reach a certain level during this qualifying period will be eligible to receive the benefits immediately upon achieving a certain level and their new Aeroplan status will be valid until December 31, 2021. As of March 1, 2020, it will no longer be possible to earn an Aeroplan Status for the year 2021.

Members are required to requalify for Aeroplan status for the following year. For example, those members who enjoyed Aeroplan status in 2019 must earn the required number of eligible miles in 2019 to continue to enjoy Aeroplan status in 2020.

CURRENT TEXT OF THE AEROPLAN STATUS TERMS AND CONDITIONS
Number of miles required to reach the different Aeroplan status levels:

  • Aeroplan diamond—100,000 eligible miles accumulated during the calendar year
  • Aeroplan black—50,000 eligible miles accumulated during the calendar year
  • Aeroplan silver—25,000 eligible miles accumulated during the calendar year

For any given calendar year, Aeroplan status is based on the number of eligible miles earned by a member between January 1 and December 31 of the previous calendar year. For example, 2019 Aeroplan status is based on the number of eligible miles earned by a member in 2018. Members who reach a certain level during the qualifying year will be eligible to receive the benefits immediately upon achieving a certain level and their new Aeroplan status will be valid until December 31 of the following calendar year.

Members are required to requalify for Aeroplan status for the following year. For example, those members who enjoyed Aeroplan status in 2018 must earn the required number of eligible miles in 2018 to continue to enjoy Aeroplan status in 2019.

MODIFICATIONS TO THE GENERAL TERMS AND CONDITIONS

effective March 1, 2020

17. Members shall be responsible for all taxes, fees, charges (including but not limited to departure and security charges), surcharges and levies imposed by or with the authority of any government, governmental authority, airport, airport authority, aviation authority, air carrier or airline (including but not limited to those in respect to any rewards travel or benefit) and any service fee imposed by Aeroplan.
CURRENT TEXT OF THE GENERAL TERMS AND CONDITIONS
17. Members shall be responsible for any taxes, departure fees, security charges, levies or other charges imposed by or with the authority of any government or governmental authority in respect to any rewards or reward travel or benefit; any surcharge imposed by an airline; and any service fee imposed by Aeroplan.
MODIFICATIONS TO THE AEROPLAN FLIGHT REWARDS TERMS AND CONDITIONS

effective March 1, 2020

TAXES, FEES, CHARGES AND SURCHARGES
11. Flight reward bookings are subject to applicable taxes, fees, charges (including but not limited to departure and security charges), surcharges and levies imposed by or with the authority of any government, governmental authority, airport, airport authority, aviation authority, air carrier or airline (including but not limited to those in respect to any rewards travel or benefit) (collectively, “Taxes, Fees, Charges and Surcharges”). Additional taxes, fees and charges may be collected at the airport.

11.1. For new flight reward bookings, an Aeroplan Member may have the option to: (i) have the applicable Taxes, Fees, Charges and Surcharges associated with their flight reward booking charged to a credit card, or, (ii) if eligible, redeem Aeroplan Miles to cover the applicable Taxes, Fees, Charges and Surcharges associated with their flight reward booking.

11.2. Aeroplan may: (i) determine what portion of applicable Taxes, Fees, Charges and Surcharges associated with a flight reward booking can be redeemed using Aeroplan Miles, and (ii) remove or disable the option to use Aeroplan Miles to cover any applicable Taxes, Fees, Charges and Surcharges associated with flight reward bookings, at its sole discretion, and at any time, without notice.

11.3. An Aeroplan Member will not be eligible to use Aeroplan Miles to cover the applicable Taxes, Fees, Charges and Surcharges associated with their flight reward booking in the following circumstances: (i) if the Aeroplan Member does not have enough Aeroplan Miles to cover the applicable, Taxes, Fees, Charges and Surcharges; (ii) if the Aeroplan Member’s account is not in good standing; (iii) if a flight reward booking is not electronic ticket eligible; (iv) if a flight reward booking was made for a flight operated by Calm Air; (v) if the flight reward booking is for an infant ticket; or, (vi) in any other circumstance, at the sole discretion of Aeroplan.

11.4. Taxes, Fees, Charges and Surcharges do not include Aeroplan program related fees imposed by Aeroplan, including but not limited to, the Aeroplan Contact Centre service fee. Aeroplan Miles cannot be redeemed to cover any such Aeroplan program related fees and their related taxes.

11.5. Mileage levels required for the redemption of Taxes, Fees, Charges and Surcharges in respect of flight reward bookings are subject to change without any notice and may vary based on your Aeroplan status, mileage balance, travel itinerary choice, or other criteria as determined by Aeroplan. Mileage level quotes in respect of applicable Taxes, Fees, Charges and Surcharges associated with flight reward bookings are only valid at time of booking.

CURRENT TEXT OF THE AEROPLAN FLIGHT REWARDS TERMS AND CONDITIONS
TAXES, FEES AND SURCHARGES
11. Flight reward bookings are subject to applicable airport taxes, fees, and surcharges imposed by the airline and any government authority (the “Taxes, Fees and Surcharges”). Additional taxes and fees may be collected at the airport.

11.1. For new flight reward bookings made as of March 28th, 2016, an Aeroplan Member may have the option to: (i) have the applicable Taxes, Fees and Surcharges associated with their flight reward booking charged to a credit card, or, (ii) if eligible, redeem Aeroplan Miles to cover the applicable Taxes, Fees and Surcharges associated with their flight reward booking.

11.2. Aeroplan may: (i) determine what portion of applicable Taxes, Fees and Surcharges associated with a flight reward booking can be redeemed using Aeroplan Miles, and (ii) remove or disable the option to use Aeroplan Miles to cover any applicable Taxes, Fees and Surcharges associated with flight reward bookings, at its sole discretion, and at any time, without notice.

11.3. An Aeroplan Member will not be eligible to use Aeroplan Miles to cover the applicable Taxes, Fees and Surcharges associated with their flight reward booking in the following circumstances: (i) if the Aeroplan Member does not have enough Aeroplan Miles to cover the applicable, Taxes, Fees and Surcharges; (ii) if the Aeroplan Member’s account is not in good standing; (iii) if a flight reward booking was made prior to March 28th, 2016; (iv) if a flight reward booking is not electronic ticket eligible; (v) if a flight reward booking was made for a flight operated by Calm Air; (vi) if the flight reward booking is for an infant ticket; or, (vii) in any other circumstance, at the sole discretion of Aeroplan.

11.4. Taxes, Fees and Surcharges do not include Aeroplan program related fees imposed by Aeroplan, including but not limited to, the Aeroplan Contact Centre service fee. Aeroplan Miles cannot be redeemed to cover any such Aeroplan program related fees and their related taxes.

11.5. Mileage levels required for the redemption of Taxes, Fees and Surcharges in respect of flight reward bookings are subject to change without any notice and may vary based on your Aeroplan status, mileage balance, travel itinerary choice, or other criteria as determined by Aeroplan. Mileage level quotes in respect of applicable Taxes, Fees and Surcharges associated with flight reward bookings are only valid at time of booking.

Conclusion

Not sure why they drop the information piece by piece rather than unveiling the new program? This creates uncertainty among members that may gravitate towards other programs even if flying mostly on Air Canada operated flights.

Hopefully, Air Canada/Aeroplan/Altitude can soon inform all of us what they will have in-store for frequent fliers in 2021.

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