Cathay Pacific today extended rebooking and rerouting charges waiver for tickets issued on or before February 4 that arrive, depart or transit in Hong Kong for travel through March 31, 2020.
Note that Cathay doesn’t waive cancellation and refund charges UNLESS the flight has been canceled and/or retimed or passenger no longer qualifies to travel to their destination. Passengers can rebook their travel through September 30, 2020.
You can access Cathay’s page for Travel Announcements here.
Here’s the announcement from Cathay Pacific:
Special ticketing guidelines for Hong Kong
Latest update: 14 Feb 2020 14:00 HKT (GMT+8)
With immediate effect, rebooking and rerouting charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 4 February 2020 for Cathay Pacific/ Cathay Dragon confirmed booking arriving to, departing from or transit through Hong Kong on 4 February 2020 – 31 March 2020.
1. Cathay Pacific/Cathay Dragon tickets
a. Cancellation and Refund
- No waiver on cancellation and refund charges.
b. Rebooking/ rerouting
Rebooking/ rerouting charges will be waived on conditions that:
- Such requests are made on/before 31 March 2020 and before departure, for travel with Cathay Pacific/ Cathay Dragon confirmed booking arriving to, departing from or transit through Hong Kong on 4 February 2020 – 31 March 2020.
- Revised (NEW) travel date must be on/before 30 September 2020 and subject to flight availability.
In which case, the ticket expiry date will be adjusted accordingly.
- The newly rebooked sector must observe and conform to the conditions of the respective fare rule, e.g. blackout dates, flight application, weekend/weekday travel, stopover charges and applicable seasonality by collecting additional/refunding difference (if any) as appropriate.
- Reissuance charges will only be waived due to the expiry of the original ticket
- Rerouting to/from/via Cathay Pacific/ Cathay Dragon online cities
And subject to flight availability and fare/tax difference.
c. Group Tickets
- Please refer to your local travel agent.
2. Asia Miles airline award tickets
For further details:
- For the related special guidelines, please check the Asia Miles website, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific
- For further details, please refer to Asia Miles Terms and Conditions at Asia Miles Airline Award Redemption General Conditions, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific
View all travel advisories
Cathay Pacific should allow passengers to cancel and get a refund without having to put up a fight with the airline. I guess that they try to hold on to whatever cash they have left.
Passengers can request a refund for changes that the airline has made to the flight times or the flights itself. There have been significant adjustments over the past couple of weeks, and unquestionably further culling will take place before the virus outbreak is over.
This makes me wonder how Hong Kong Airlines hasn’t yet collapsed? The airline was teetering on the verge of bankruptcy before this all started, and things must have gotten much worse. I have zero doubt that Cathay Pacific will pull through as they have done previously.