A LoyaltyLobby reader sent us a question regarding Accor Live Limitless (ALL) SNU’s that Platinum, Diamond, and Limitless members receive yearly.
You can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.
You can access Accor’s page for Suite Night Upgrades here.
READ MORE: Accor ALL Rate & Bonus Points And Miles Promotions
Here’s the email from the reader:
I have accrued 3 suite upgrades with my Platinum status, hoping to book and use these at the Pullman St Pancras in London I contacted ALL reservations to be told that the only hotel in London who currently honour this so called loyalty reward is the Savoy. It was no surprise to find out the the cost for this 2 night stay was circa £900! What’s the point in this “reward” if I’m priced out in the first place
Any others complained of this? I’m awaiting a reply from Accor.
Here’s Accor ALL PDF with all the current exclusions:
Here’s Accor’s instructions to use SNU’s:
One of the great new benefits of Platinum and Diamond status with ALL – Accor Live Limitless is a confirmed upgrade to a suite.
1. Each Suite Night Upgrade is valid for a one-night confirmed upgrade to a suite at participating hotels, for a room booked in advance.
2. You earn 2 Suite Night Upgrades from 14,000 status points or 60 nights. For every additional 4,000 Status points earned, you get an additional Suite Night Upgrade (limited to 12 Suite Night Upgrades per year).
3. Ready for an upgrade? Call our reservation office to book your Suite Night Upgrade.
To see the list of hotels that do not offer this benefit, click here.
The issue with these “Limitless” Suite Night Upgrade is that their usage is rather limited considering:
1. Most of the brands are excluded
2. Countries, where Accor has the greatest number of hotels, are excluded including the entire France
3. Individual hotels can opt-out
4. They are not available on most discounted rates
You cannot just book a rate online and then to call in the upgrade. You first figure out if the hotel is participating and then what rates are eligible for upgrades and then if upgrade inventory exists.
This is way too complicated and wastes everyone’s time (and we all know how competent Accor’s customer service is).
Conclusion
These SNU’s have been poorly designed, launched, and communicated. It would be easier to list the hotels where they are available, considering that the majority of the brands and hotels are excluded.
I would say that they are only worthwhile for stays in Asia-Pacific, and only if the hotel has reasonable eligible rates loaded.
Re Accor ALL Suite Nights
I also have 5 suite nights accumulated as a Diamond Member and had looked at booking in Singapore. I had looked at some of the top end such as Raffles (which initially was not on the list) but as your reader says the initial cost even on the website is very high without calling for price.
It has made me realise if you want to use it it will have to be at the likes of Pullman which is what we always use anyway while in Asia.
Im hoping with time it will be refined by Accor but am not holding my breath!
As for the reader I hope he manages to use elsewhere such Pullman in Liverpool which also has a Exec Lounge or elsewhere in Europe!
These suite upgrades sounded good when I first heard about them, I thought that at last Accor was actually going to surprise us with some good news for loyal members.
Unfortunately when you take a closer look the “offer” is so restrictive (especially for European customers) that the upgrades are virtually impossible to use.
Personally I have decided to boycott these so called offers, as a matter of principle. Have already transferred part of ly business to other brands and am looking to downgrade my status to gold rather than platinum.
Do you happen to know the room you need to book, for instance would i need to book a king in the savoy london to get an upgrade to a suite? or could i just book a supperior queen? knowing that when i call i get an upgrade to a suite “( i have 7 nights and over 40 000 points. can i use both?