Marriott yesterday extended its fee waiver for refunds and cancellations due to the coronavirus outbreak.
Members living in Greater China (Mainland, Hong Kong, Macao, and Taiwan) and for stays in Greater China, the cancellation waiver is now valid for stays through March 15, 2020.
You can access Marriott here.
Here’s the announcement from Marriott:
We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following the guidelines from these agencies and the local health departments. The wellbeing of our guests and associates is of paramount importance.
We have extended the date that we are waiving cancellation fees for hotel stays through March 15, 2020 for guests with reservations at our hotels in Mainland China, Hong Kong SAR, Macau SAR, and Taiwan and guests from Mainland China, Hong Kong SAR, Macau SAR, and Taiwan traveling outbound to other Marriott destinations globally.
Many airlines have canceled their flights to China and trimmed, if not entirely canceled, their services to Hong Kong, through the end of April. It would be sensible for the Marriott to extend this waiver for a longer period than a month.
Hilton, Hyatt, and IHG have already announced their status extension policies for members in Greater China and Asia. Marriott has not. Also, the hotel company has been very quiet about the number of hotels temporarily closed in the Mainland.