Singapore Airlines has now started to extend KrisFlyer elite statuses to members whose travel has been affected by the coronavirus outbreak.
A LoyaltyLobby reader forwarded us an email that she had received from Singapore Airlines extending her status for an additional 12 months.
Note that there doesn’t appear to be a policy page on the Singapore Airlines website, but they inform eligible members by email.
Here’s the email reader received:
Here’s the text:
Thank you for your support of Singapore Airlines over the years.
In view of the COVID-19 situation, we will be renewing your Elite Gold status for another membership year. The new membership year will start from 28 February 2020.
If you have successfully accrued sufficient Elite miles before 28 February 2020, your membership will be automatically renewed for another year.
The new membership validity period will be reflected in your digital card on the SingaporeAir mobile app after 1 March 2020. Your membership kit, including your membership card with the new validity period, will take approximately 8-10 weeks after your status renewal on 1 March 2020 to reach you, due to a disruption in our card production supply chain.
In the interim, you can still enjoy your membership benefits using your digital card. We apologise for any inconvenience caused.
Once again, we thank you for your support and hope you will enjoy your Elite Gold privileges in the year ahead.
Yours Sincerely, KrisFlyer Membership Services
Cathay Pacific, the airline hardest hit with the coronavirus outbreak and the demonstrations that took place in Hong Kong, has not released a blanket policy for status member extensions. It would be the sensible thing for CX to do.
Kudos to Singapore Airlines for extending the status of it’s members whose travel may have been affected with the current public health situation.