Marriott Bonvoy has announced on their Chinese social media platform (WeChat) that they will have account-related policy exceptions for Greater China (Mainland, Macao, Hong Kong, and Taiwan) members.
Those whose account was registered as per February 1, 2020, in one of the countries considered “Greater China” will receive a status extension as well as amended expiration dates for points and awards.
You can access Marriott Bonvoy here.
Now it’ll remain to be seen if Marriott is actually able to trace the account registration properly considering what mess their IT has been since the inception of the combined Bonvoy program.
Nevertheless, the policy has been set as announced on their Chinese speaking social media.
We had to translate the content of that site
“The epidemic of pneumococcal infection with a new coronavirus affects all of us. Over the past three decades, Marriott International is proud to have the opportunity to serve China and grow with China. I believe that our 80,000 employees in China will be united in one And watch and help each other to fight this epidemic together and spend this special period. When the spring blossoms, I look forward to starting fresh with everyone! “
Li Yusheng, President of Marriott International, Greater China
The essence as far as the new policies are concerned is as follows:
1. The validity period of Marriott Elite Membership for Marriott Travelers members in Mainland China, Hong Kong Special Administrative Region, Macau Special Administrative Region, and Taiwan will be automatically extended for 12 months, that is, the validity period of Elite Membership earned by members through qualifying accommodation in 2019. It will be extended from February 2021 to February 2022.
2. The membership stay rewards that members receive through the annual privileges option are valid until December 31, 2020, and their validity period will be automatically extended to December 31, 2021. If you have applied for the redemption of the suite accommodation award but have not completed the accommodation, you can call the customer service center to cancel the original reservation. The suite accommodation award will be reissued to the member account, and the member can reschedule the itinerary.
If valid free accommodation rewards received by members through annual privilege options or promotions will expire in 2020, the validity period will be automatically extended for 12 months on this basis.
3. For points in the Mainland China, Hong Kong Special Administrative Region, Macau Special Administrative Region, and Taiwan Marriott Traveller Member Accounts, if the point expiration date is before February 2021, the validity period of points will be extended to keep the account active. From February 2021, for members whose member accounts have been inactive for 24 consecutive months, the points expiration policy will be reapplied in accordance with the standard program terms.
Marriott Traveller members do not need to do any application operation, the system will automatically complete the update. The above adjustments will be reflected in the member account at the end of April 2020. At that time, members can log in to the official website or Marriott Traveler Mobile App to enter “My Account” to view. For more details, please call the Customer Service and Frequent Flyer Consultation Hotline.
This campaign is targeted for members whose registered residence in the member profile is from Mainland China, Hong Kong Special Administrative Region, Macau Special Administrative Region, and Taiwan as of February 1, 2020.
Here is a pdf for the content in its entirety for review:
Let’s see if Marriott is able to extract membership residence dates as they intend to per the listing in this file. I have moved my account proactively prior to the announcement although after February 1st. Not that it matters much in my case as I’m already at 17 nights for this year and don’t need to stay at Hyatt thanks to their generous extension policies for Asia based members even outside the greater China region.
Hyatt (read more here), IHG Rewards Club (read more here), and Hilton Honors have already put membership extension policies in place for members in Greater China (except Hyatt which includes the entire APAC region plus members that often travel TO Asia).
So far Singapore Airlines has also notified some members that their status would be extended, however, there is no published policy yet. Maybe other carriers are following suit at some point.