Cathay Pacific’s Marco Polo Club (their status recognition program) has now finally come up with a “relief” for elite members whose flight activity is curtailed because of the coronavirus outbreak.
Unlike with most of the hotel loyalty programs and airlines based in Mainland China, Cathay Pacific won’t merely extend the status by 12 months but is issuing Club points for member accounts for February, March, and April.
You can access Cathay Pacific here.
You can access our page for hotel loyalty programs’ status extensions here.
Here’s the email that Cathay Pacific’s Marco Polo Club sent out:
We understand that concerns about the coronavirus and travel restrictions imposed by different countries may have affected your travel plans recently, making it challenging to reach your normal tier requirement. In recognition of your support, we are offering club points relief and extending your benefits.
Club points relief per month in February, March and April 2020, based on your current tier*
More time to use your mid-tier benefits
• Diamond 140 club points
• Gold 65 club points
• Silver 30 club points
For Lounge Passes, Bookable Upgrades and Gold Companion Card nominations that expire in February, March or April 2020, we are reissuing these benefits for another 6 months so you can enjoy them when your travel resumes. The reissue of mid-tier benefits will take 7 working days from the date of expiry.
We will continue to monitor the situation beyond April and will announce any changes at the appropriate time.
Head of Customer Loyalty
*If your membership is expiring in February 2020, your additional club points will be credited to your account by the end of February. If your membership is not expiring in February, you will receive your additional club points for February in March. Club points relief for March and April will be credited by the end of each month.
It is good that Cathay Pacific has now done something for Marco Polo Club members, but I feel that this response is inadequate.
The airline has cut or reduced frequencies to many of its destinations. There are less than half of airlines’ total flights operating right now.
Difficult to see that the flight activity by Cathay Pacific or its passengers would immediately pick up after the outbreak is over that is still spreading to other parts of the world from Asia at the moment.
It would have been better if Cathay Pacific had just extended the status by straight 12 months from the expiry.