Flybe, an airline that started as Jersey European Airline 40 years ago, has collapsed and entered administration. All flights have been canceled.
The airline was bought last year a consortium that was lead by Virgin Atlantic that averted its collapse at the time. The airline was going through a rebranding from Flybe to Virgin Connect in 2020.
You can access Flybe’s website here.
The following statement was on Flybe’s website on Wednesday evening:
Here’s statement that Flybe’s administrators have put up:
Flybe Limited (in Administration) (‘the Company’ or ‘Flybe’)
Flybe entered Administration on 5 March 2020 and Alan Hudson, Joanne Robinson, Lucy Winterborne and Simon Edel of EY have been appointed as Joint Administrators.
All flights have been grounded and the UK business has ceased trading with immediate effect.
If you are due to fly with Flybe, please DO NOT TRAVEL TO THE AIRPORT unless you have arranged an alternative flight with another airline. Please note that Flybe is unfortunately not able to arrange alternative flights for passengers.
If you have a booking sold by another airline that includes travel on a Flybe flight, please contact the relevant airline or travel agent to confirm if there is any impact to your travel plans.
Customers are also advised to monitor the Civil Aviation Authority website for further information (www.caa.co.uk).
If you require any further information or assistance, please contact the Administrators by phone on 0207 951 7801 or by email at email@example.com.
In the event that you were an employee of the Company and you require any further information or assistance in relation to the Administration, please contact the Administrators on 0161 333 2596 or by email at firstname.lastname@example.org.
Creditors and suppliers
In the event that you were a supplier or creditor of the Company and you require further details in relation to the Administration, please direct your enquiries to the Administrators’ office on 0207 951 7801 or by email at email@example.com.
UPDATE: Here’s announcement from CAA:
Flybe, which operated regional services from airports across the United Kingdom, has entered administration.
All Flybe flights, and those operated by Stobart Air, are cancelled. Therefore, please do not go to the airport as your flight will not be operating.
Flybe customers are therefore urged to make their own alternative travel arrangements via other airlines, rail or coach operators.
For flights operated by Flybe franchise partners (Eastern Airways, and Blue Islands) passengers should make contact with that airline to confirm your travel arrangements.
The UK Civil Aviation Authority will provide advice and information to consumers, so please check our website and Twitter feed @UK_CAA for more information.
Commenting, Richard Moriarty Chief Executive at the UK Civil Aviation Authority, said: “This is a sad day for UK aviation and we know that Flybe’s decision to stop trading will be very distressing for all of its employees and customers.
“We urge passengers planning to fly with this airline not to go to the airport as all Flybe flights are cancelled. For the latest advice, Flybe customers should visit the CAA website or the CAA’s Twitter feed for more information.
“Flybe also operated a number of codeshare partnerships with international airlines. If you have an international ticket you should make contact with that airline to confirm your travel arrangements.”
Booked flight with credit or debit card
If you booked directly with Flybe and paid by credit card you may be protected under Section 75 of the Consumer Credit Act 1974 and should contact your card issuer for further information. Similarly, if you paid by debit or charge card you should contact your card issuer for advice as you may be able to make a claim under their charge back rules.
If you purchased travel insurance that includes cover for scheduled airline failure, known as SAFI, you should contact your insurer. If you did not book directly with Flybe and purchased your tickets through a third party, you should contact your booking or travel agent in the first instance.
Negative response letter
Passengers who booked directly with the company via either a credit, charge or debit card may alternatively be able to make a claim through their card provider. Some card providers will ask for a negative response letter confirming the position. Passengers may also be able to make a claim against their travel insurer. (This letter will be published on this page shortly)
Direct booking with an airline
If you paid the airline directly by credit card you might be protected by Section 75 of the Consumer Credit Act 1974. You should check with your card issuer for further advice. You may have similar cover if you paid by Visa debit card and should check with your bank.
Booked through an Airline Ticket Agent
If you booked your ticket through an airline ticket agent you should speak to the agent in the first instance; they may have provided travel insurance that includes Scheduled Airline Failure cover.
Scheduled Airline Failure Insurance (SAFI)
Some airlines and airline ticket agents will offer customers either a specific Scheduled Airline Failure Insurance (SAFI) policy or include similar protection within a broader travel insurance product. The type of protection provided may vary depending on the type of policy taken out. A policy may simply cover the cost of the original tickets purchased or any unused portion, or the additional cost of purchasing new flights, such as new tickets for travel back to the UK.
Booked with an ATOL holder (Package Holiday)
If you have booked a trip that includes flights and hotels with a travel firm that holds an ATOL (Air Travel Organiser’s Licence) and received confirmation that you are ATOL protected, the travel firm is responsible for your flight arrangements and must either make alternative flights available for you so that your trip can continue or provide a full refund. If you are abroad, it should make arrangements to bring you home at the end of your trip. Contact the ATOL travel firm for more information.
Notes to editors
The Civil Aviation Authority believes that very few Flybe passengers are ATOL protected and those people should make arrangements through their travel agent, who are responsible for providing alternative arrangements. The government has not commissioned the CAA to organise any repatriation flights as there is capacity in the market for people to travel via alternative airlines, rail and coach operations.
Flybe was an Avios partner and recently made a deal with Delta to provide them connectivity from regional UK airports.
The airline struggled to stay afloat as of late, and there were some hopes that a change in APD (Air Passenger Duty) would have helped it to survive.
The collapse of Flybe makes flying around the UK very challenging as it is the only airline providing connectivity at many regional airports.
I don’t believe that this is the only airline collapse in Europe this year. The dip in air traffic due to the coronavirus outbreak will have a drastic effect on airlines’ finances.