Marriott Coronavirus (COVID-19) Reservation Cancellation Policy

Most airlines and hotels have instituted variable cancellation, refund, and rebooking policies due to the current coronavirus outbreak.

Marriott Bonvoy Coronavirus Update

Marriott has launched a dedicated website that shows that non-refundable reservations for members traveling to or from Mainland China, Hong Kong SAR, Macau SAR, Taiwan, Japan, South Korea, French Polynesia, and Italy through March 31, 2020.

You can access Marriott’s coronavirus update page here.

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Here’s the policy as of March 4, 2020:

Travel Information: COVID-19 Update

We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.

The wellbeing of our guests and associates is of paramount importance. We are waiving cancellation fees for hotel stays through March 31, 2020 for guests traveling to or from the following locations:

  • Asia Pacific: Mainland China, Hong Kong SAR, Macau SAR, Taiwan, Japan, South Korea, French Polynesia
  • Europe: Italy

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.

March 4, 2020


The waiver is likely extended later this month for stays through the end of April or May, and new countries perhaps joins the list.

Not sure why Marriott has this page under a very suspicious-looking domain? You would first think that it could be a copycat Marriott site trying to steal usernames and passwords.