World of Hyatt has been sending emails to its members over the past 24 hours about their coronavirus response and waivers in place.
Hyatt is waiving cancellations fees for stays through March 31, 2020 (could be extended) for members residing in and those with reservation(s) for stays at Greater China, South Korea, Japan, and Italy. Members can also cancel other nonrefundable reservations for stays through June 2020 and get 10,000 points.
You can access Hyatt here.
Here’s the interesting part of the email:
We understand the need for increased flexibility with travel planning right now. To help guests, World of Hyatt is now extending special exceptions for all Advance Purchase Rate non-refundable reservations made directly with Hyatt on or before March 8, 2020 for travel through June 2020. If interested, guests holding these fully prepaid reservations who have decided not to travel may opt to receive 10,000 World of Hyatt Bonus Points compensation in lieu of their stay to use toward future travel at any of our 900+ hotels across 17 brands globally. For full details and to make arrangements, guests can call one of our Global Contact Centers or email us at email@example.com. Guests must contact us at least 48 hours before their stay to elect this (World of Hyatt Explorists and Globalists must contact us at least 24 hours before their stay dates to elect this). For interested non-members, colleagues will be able to quickly assist with enrolling the guest into World of Hyatt and creating a World of Hyatt account to deposit the points.
Members that don’t want to or cannot use prepaid reservations, and there are no waivers in place, can contact Hyatt and get 10,000 points for each stay (no refund). This applies for bookings made before March 8 and for stays through June 2020.
Here’s the entire email:
If you have made a prepaid, nonrefundable reservation(s) that you cannot use, and there is no waiver in place for a refund, it makes sense to contact Hyatt and get the 10,000 points (worth roughly $150).
I would not contact Hyatt before you are sure that you cannot use the stay and when there is zero chance that a waiver would be issued (based on where your account is based OR your travel destination).
Glad that Hyatt is making it a bit easier to walk away from prepaid reservations by extending an olive branch.