Hilton has instituted a global travel waiver that is valid for stays through April 30, 2020, due to the on-going coronavirus (COVID-19) outbreak.
Cancellations fees are waived, and any prepayments refunded as long as you cancel your stay minimum 24 hours before your intended stay.
You can access Hilton’s page for travel waivers here.
Global Travel Waiver:
Your Travel Flexibility
We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:
Government Restrictions. In regions affected by government-issued travel restrictions, we will continue to waive change fees or offer full refunds. Please see below for the latest information on region specific travel waivers.
Existing Reservations. All reservations – even those described as non-cancellable (“Advanced Purchase”) – that are scheduled for arrival before April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
New Reservations. Any reservation you make – even those described as “non-cancellable” (“Advanced Purchase”) – that are booked between today and April 30, 2020 for any future arrival date, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
If you need to adjust reservations made via the Hilton website, app or call center, please contact the Hilton Guest Assistance team. If you need to adjust reservations made through another travel site, please contact them for assistance.
Regional waivers in place:
For guests traveling to, through or from China with stays from January 23–March 31, 2020.
For guests traveling to, through or from Italy with stays from February 24–April 30, 2020.
For guests traveling to, through or from South Korea with stays from February 24–March 31, 2020.
For guests traveling to, through or from Saudi Arabia with stays from February 27–March 31, 2020.
For guests traveling to, through or from Israel with stays from March 10–March 31, 2020.
For guests traveling between the US and the following European countries from March 13 – April 12, 2020:
Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
The global cancellation waiver and refund policy is in place through April 30, 2020. There will likely be regional ones in place even after that date.
Hotels and airlines were first offering waivers until the end of March that have now been extended by a month.