Hyatt, on Friday, updated its coronavirus (COVID-19 cancellation and modification policies for new and existing reservations.
Hyatt allows reservations for stays through April 30, 2020, canceled without fees, and any possible prepayments are refunded. New bookings made between March 13 – April 20, 2020, for any arrival date are refundable if canceled up to 24 hours before scheduled arrival.
You can access Hyatt’s page for coronavirus policies here.
Here’s the update from Hyatt:
Waiving change & cancellation fees
Guided by our purpose of care, we are temporarily adjusting our policies to allow for maximum flexibility to help you make the right decisions regarding travel at this time:
Existing reservations for upcoming travel between March 14 and April 30, 2020:
All existing reservations made before Marc 13, 2020 that are for arrivals between March 14 and April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.
New reservations for any future travel:
Any reservation you make between March 13, 2020 and April 30, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.
Existing Advance Purchase Rate non-refundable reservations for travel through June 2020:
As announced earlier, special exceptions are in place for all Advance Purchase Rate non-refundable reservations made directly with Hyatt on or before March 8, 2020 for arrivals before June 30, 2020. Guests holding these fully prepaid reservations who have decided not to travel may still opt, at least 24 hours before their stay, to receive 10,000 World of Hyatt Bonus Points compensation in lieu of both their stay and the offer above (if eligible). World of Hyatt points may be used toward future travel at any of our 900+ hotels across 17 brands globally.
This is a sensible reservation policy for new and existing reservations that is adopted by most customer-friendly hotel chains. Reservations, even prepaid and nonrefundable ones, can be canceled without any fees.