Air Canada’s Aeroplan program has made some changes in the face of the global coronavirus (COVID-19) pandemic.
Aeroplan members can cancel online through March 31, 2020, without any penalties or fees. Additional eUpgrade credits have been deposited to eligible accounts, and status qualification criteria are assessed at a later time.
You can access Aeroplan here.
Here’s the update:
If you’d like to cancel any Flight Reward, the fastest way to do so is at aeroplan.com. Due to high call volumes, we are experiencing long hold times at our contact centres. Until March 31, you can cancel free of charge and receive all of your Aeroplan Miles back in your account, plus a full refund of any associated taxes, fees and surcharges on the unused value of your travel. Simply log-in and visit
Miles expiry pushed to May 14
As you know, earning, redeeming or transferring Aeroplan Miles will keep all of your miles active for 12 months from the transaction date. In order to give you one less thing to think about, as a policy matter, we have paused expiry until May 14, 2020. This means that between now and May 14, any Aeroplan Miles which would have expired will not. Effective May 15, our normal expiration policy will once again apply, meaning that miles will expire if an eligible transaction has not been completed prior to this date.
Additional eUpgrade credits
In light of reduced travel in 2020, we realize that Altitude members may not be able to enjoy their upgrade privileges. In recognition of that, we are providing all Altitude members with additional eUpgrade Credits, valid until May 31, 2021. You can view these in your eUpgrade account and use them immediately.
We realize that for our loyal customers and frequent flyers, your travel plans this year have been disrupted just as our business has been impacted. We’re watching the situation very closely and, as travel patterns unfold over the coming months, you can count on us to address this unusual situation. Rest assured that we’ll do right by you with policy changes and special offers for Altitude status qualification.
Airlines and hotels need to come up with plans to get traveling public on the road again once the peak of the pandemic is over. Member tiers should be extended at a minimum by 12 months, like some programs have already done.
Let’s hope that there is something left on the aviation sector once the life gradually returns to normal.