IHG Rewards Club credit cardholders get a free night certificate(s) capped at predetermined points value yearly. There is a set expiry on each.
Hilton Honors already announced last week (read more here) that they would automatically extend all free nights certificates for everyone through August 31, 2021.
You can access IHG’s page for Anniversary Free Nights here.
READ MORE: IHG Rewards Club Rate & Bonus Points And Miles Promotions
IHG is quietly extending expiring certs by 6 months for those that call or email in. These certificates are not extended by default.
Conclusion
It would be much better if IHG Rewards Club simply extends these through fall 2021 like what Hilton Honors already did last week.
IHG here merely pisses off cardholders that may not be able to use their awards due to the coronavirus (COVID-19) pandemic.
![Airfare of the Day [QSuites] QATAR AIRWAYS Miami to Dubai from $2,151](https://cdn4.loyaltylobby.com/wp-content/uploads/2021/10/xdubai-gcc4aaa054_1280-120x86.jpg.pagespeed.ic.iTXIT8jU1R.jpg)
![Airfare of the Day [Business Class] FINNAIR London to Bangkok from £1,023](https://cdn2.loyaltylobby.com/wp-content/uploads/2021/10/xthailand-g47f9e38b8_1280-bangkok-120x86.jpg.pagespeed.ic.-uLWZzCsNh.jpg)
I sent a request online with their website. do you think that would count?
what email/web form are you supposed to fill in?
Just tried calling IHG Rewards Club to extend a certificate. Apparently the department is shut down until further notice due to coronavirus. If anybody else has success getting through, please let us know.
got thru, took a bit and only extended it till Sept 30th ugh…
Wow. Could not have been easier! I called the same number listed below by Kalboz, asked the automated attendant for a “Representative”, explained my situation (my uncapped certificate was due to expire on 3/27/20) and within 10 minutes had the certificate’s expiration date extended until 9/30/20. Not gonna wait and see what IHG does auto-magically…wanted to ensure I got some sort of extension before it expired.
Here’s another option that I saw on FlyerTalk: Click on “Need Help” in the upper left corner of the home page, which will bring up the Live Chat function. As soon as the virtual assistant asks why you’re chatting, type “Live Agent.” You’ll be presented with two choices, pick “IHG Rewards Club”. That should take you to a real person, and you can make the request. I did not have any issues getting the extension until 9/30/2020.
Called 877-424-2449. Was on hold for about 30 minutes but finally got through. The agent was very cordial and took care of extending until 9/30/20. It showed up immediately in my account. I told him I also sent an e-mail (ihgrewardsclub@ihg.com) but he said their e-mail was down, so if you go that route you may not get an immediate reply.
Thanks for the heads up! Sent a request through the general comment form, hopefully it comes through. Doesn’t expire until May, so I’ve got some time to deal with it.
I was told just to email to: ihgrewardsclub@ihg.com
They are working from home and will reply to your email and should extend by one year. Good luck!
I called the 888 number. Rep was useless: put me on hold for over 10 minutes and then came back with I could get an extension if I extended my membership now rather than near when it (and certificate) expired. But, she was unclear about whether that meant I would or wouldn’t get another certificate with the renewal. I’ve still got a few months, so I’m going to try again later.
I just called (855)743-7686 and was able to get an extension for my wife’s “Select IHG Rewards Club Credit Card Anniversary Night” until 9/30/20. The free night was expiring in 6 days!
https://www.flickr.com/photos/kalboz/49694939852/
Yes they would only extend it till Sept 30th 2020. Awful 🙁