Hilton has expanded its global travel waiver that is now valid for stays through and reservations made by June 30, 2020 (was going to expire on April 30), due to the on-going coronavirus (COVID-19) pandemic.
Cancellations fees are waived, and any prepayments refunded as long as you cancel your stay minimum 24 hours before your intended stay even past June 30 if you book them by that date.
You can access Hilton’s page for travel waivers here.
READ MORE: Hilton Honors Rate & Bonus Points And Miles Promotions
Global Travel Waiver:
Your Travel Flexibility
We remain committed to offering you flexible booking options. Given these unique circumstances, we are making further adjustments to our individual booking policies:
- Existing Reservations. All reservations—even those described as “non-cancellable” (“Advanced Purchase”)—that are scheduled for arrival on or before June 30, 2020 can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.
- New Reservations. Any reservations you make—even those described as “non-cancellable” (“Advanced Purchase”)—that are booked between today and June 30, 2020 for any future arrival date can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.
If you need to adjust reservations made via the Hilton website, app or call center, you can change your reservation here or contact the Hilton Guest Assistance team. If you need to adjust reservations made through another travel site, please contact them for assistance.
Hilton has extended the waiver by 2 months from April 30 to June 30, 2020, that is a wise move.
Hilton is also extended member tiers by 12 months:
Hilton Honors 2019 & 2020 Status Extensions Due To COVID-19 Pandemic
Here’s the email on its entirety:
Conclusion
It is good that Hilton proactively extends the travel waiver through June 30, 2020, well before the previous one was going to expire, as the pandemic peak was not going to be behind us by April 30 (hopefully it is by the end of June).
Ler’s see how long it takes for Accor, Hyatt, IHG, and Marriott to copy Hilton’s updated policy. They don’t have a choice but to match it.
Well done to Hilton for leading the way and putting guests first. This will definitely be remembered when the dust settles and I start travelling again.