A LoyaltyLobby reader sent us a note about a revamped Hilton Honors benefits matrix and page that shows Diamond members benefits.
The updated page shows that Diamond members are eligible for up to Executive-level accommodations while previously suites were included as well.
You can access Hilton’s page for the updated benefits matrix here.
UPDATE: Hilton has confirmed that this was a mistake on their web page and updated it:
Here’s the Honors benefits matrix:
And Diamond benefits:
And then there is this pop up too:
But when you read the program T&Cs:
The suites, however, are included here up to the property:
Upgrades for Diamond Hilton Honors Members may include upgrades up to “junior”, “standard” or “one-bedroom” suites. Upgrades exclude executive suites, villas and specialty accommodations/floors/towers (which may include, but not limited to, “Vista”, “Villa”, “Club”, “Imperial,” or “Residences” accommodation types), subject to the discretion of the hotel.
Here’s the previous matrix:
The previous matrix clearly communicated that Diamonds are eligible for up to 1-bedroom suites.
The confirmed Diamond member upgrade benefit has always been somewhat vague and non-committal “subject to the discretion of the hotel.”
I have found that the higher-end Hilton brands tend to provide good upgrades, although you sometimes need to nudge the hotel to the right direction (read suites).
It would be better, however, if they would clearly state that Diamond members are eligible for standard suites like they preivously did, as is the case with Marriott Bonvoy and World of Hyatt.