Accor Live Limitless sent out emails two weeks ago (read more here) about their coronavirus response in regards to reservation cancellations and refunds (read more here) and how they will handle status qualification.
Elite members have been gifted (check your account) 50% of the number of nights and points for the status level they qualified in 2019.
You can Accor ALL’s page for coronavirus here.
Here’s what posted to my account:
Accor ALL has added 7,000 status points and 30 nights to my account.
UPDATE: Here’s an email that arrived from Accor:
Here’s the announcement from Accor ALL:
Loyalty goes both ways
We know that earning ALL – Accor Live Limitless Points and Status is important to you. Understanding that travel plans are being significantly disrupted, we will be crediting 50% of the status nights and points required to achieve your current status level. We will keep you informed of any additional changes to the program as the situation continues to evolve.
Here’s what Accor ALL has credited:
- Silver 800 euros or 10 nights (1,000 status points and 5 nights)
- Gold 2,800 euros or 30 nights (3,500 status points and 15 nights)
- Platinum 5,600 euros or 60 nights (7,000 status points and 30 nights)
- Diamond 10,400 euros (13,000 status points)
Here’s how Accor will deal with paid reservations:
Here’s Accor CEO’s coronavirus response video:
Good that Accor Live Limitless was able to come up and execute the status qualification formula promptly when the booking cancellation/refunds took a while and are still unsatisfactory.
ALL here assumes that the shock to the travel would be in effect lost 6 months. We will know in a few months if this is the case or not. It would have been simpler if they had just extended everyone’s status by a year.