Accor Live Limitless sent out emails two weeks ago (read more here) about their coronavirus response in regards to reservation cancellations and refunds (read more here) and how they will handle status qualification.
Elite members have been gifted (check your account) 50% of the number of nights and points for the status level they qualified in 2019.
You can Accor ALL’s page for coronavirus here.
READ MORE: Accor ALL Rate & Bonus Points And Miles Promotions
Here’s what posted to my account:
Accor ALL has added 7,000 status points and 30 nights to my account.
UPDATE: Here’s an email that arrived from Accor:
Here’s the announcement from Accor ALL:
Loyalty goes both ways
We know that earning ALL – Accor Live Limitless Points and Status is important to you. Understanding that travel plans are being significantly disrupted, we will be crediting 50% of the status nights and points required to achieve your current status level. We will keep you informed of any additional changes to the program as the situation continues to evolve.
Here’s what Accor ALL has credited:
- Silver 800 euros or 10 nights (1,000 status points and 5 nights)
- Gold 2,800 euros or 30 nights (3,500 status points and 15 nights)
- Platinum 5,600 euros or 60 nights (7,000 status points and 30 nights)
- Diamond 10,400 euros (13,000 status points)
Here’s how Accor will deal with paid reservations:
Accor Updated Coronavirus (COVID-19) Cancellation & Refund Policy
Here’s Accor CEO’s coronavirus response video:
Accor Updated Coronavirus (COVID-19) Cancellation & Refund Policy
Conclusion
Good that Accor Live Limitless was able to come up and execute the status qualification formula promptly when the booking cancellation/refunds took a while and are still unsatisfactory.
ALL here assumes that the shock to the travel would be in effect lost 6 months. We will know in a few months if this is the case or not. It would have been simpler if they had just extended everyone’s status by a year.
Nothing posted for me.
Awesome! Got mine!
It’s Accor being Accor, what to expect??
If the situation worldwide doesn’t improve, especially in the US and with the EU completely locked for visitors of any kind, they shall finally extend the status by a year!
ALL – Accor SHOULD but would they? And being who they are would they then remove what they’ve given to extend 12 months. Highly likely I say
Thanks to LoyaltyLobby and all crusading members for getting this far with this avoricious group
They shall reap what they sow…..
Nothing Posted herer
You are 1 day late for April Fools, mate
7000 points + 30 nights credited promptly to my Accor platinum account. As John says it may have been easier to just add another 12 months to everyone’s account, but at least (for once) they go some way to meet expectations.
The cancellation policy is a disgrace though in some countries.
Got my 13,000 points for Diamond 2 days ago. Fortunately I’d already stayed 43 nights this year till mid march worth 17k+ points so re-qualified for diamond already. Pretty happy 🙂
I also get my points/nights – so 4 more nights and platinum will be secured for next year as well. For whatever reason these additional points/nights completely messed up with my points history. I only see a few entries for 2019, but all of 2020 does not show and most of 2019 is also gone. Doesn’t really matter, because all points are still correct.
I couldn’t believe that they actually wrote ‘Loyalty goes both ways’. Accor’s response has been pathetic!
Wow Accor, I am going to the media so that everyone can be informed how you have managed your Loyalty and average customers, 10 years of status while with Fairmont Hotels and really gave them all of our corporate business because they were awesome as soon as Accor took over it all went down hill, for the first time ever I booked with there hotel chain outside of North America and bang NO REFUNDS NO CREDITS< this should be part of a class action lawsuit to get our money back clearly FORCE MAJURE applies in the circumstances.