Hyatt, on April 1, updated its coronavirus (COVID-19) cancellation and modification policies for new and existing reservations.
Hyatt allows reservations for stays through June 30, 2020, canceled without fees, and any possible prepayments are refunded. New bookings made between April 1 – June 30, 2020, for any arrival date are refundable if canceled up to 24 hours before scheduled arrival (very few exceptions).
You can access Hyatt’s page for coronavirus policies here.
Here’s the update from Hyatt:
Waiving Change and Cancellation Fees
Guided by our purpose of care, we are temporarily adjusting our policies to allow for flexibility to help you make the right decisions regarding travel at this time:
Existing reservations for upcoming travel through June 30, 2020:
All existing reservations (booked April 1 or before) for arrivals through June 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.
New reservations for any future travel:
With some very limited exceptions noted below, reservations you make between April 1, 2020 and June 30, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. The only exceptions are reservations booked after April 1, 2020 at Destination Residences and Special Events Rate reservations booked after April 1, 2020. The cancellation policies for a Special Event Rate will be noted in the rate’s Rate Rules section when booking.
Existing Advance Purchase Rate non-refundable reservations for travel through June 2020:
As announced earlier, special exceptions are in place for all Advance Purchase Rate non-refundable reservations made directly with Hyatt on or before March 8, 2020 for arrivals before June 30, 2020. Guests holding these fully prepaid reservations who have decided not to travel may still opt, at least 24 hours before their stay, to receive 10,000 World of Hyatt Bonus Points compensation in lieu of both their stay and the offer above (if eligible). World of Hyatt points may be used toward future travel at any of our 900+ hotels across 17 brands globally.
Reservations can be changed or canceled up to 24 hours before a scheduled arrival on www.hyatt.com or via the World of Hyatt app (subject to the exceptions noted above). For full details or to opt for the 10,000 World of Hyatt Bonus Point offer, please call one of our Global Contact Centers or email us at email@example.com.
Please note: these policies apply to reservations made through Hyatt directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. These policies do not apply to convention and group business due to the contractual nature of these reservations. Guests with reservations at a Hyatt Residence Club property who did not book through Hyatt channels should contact Hyatt Residence Club.
Reservations with MGM, Small Luxury Hotels of the World, and Lindblad Expeditions
Reservations booked through Hyatt with MGM Resorts International, Small Luxury Hotels of the World (SLH), or Lindblad Expeditions are subject to the cancellation policies of MGM, SLH, or Lindblad respectively. For the latest information and cancellation policies from our strategic alliances, please visit these helpful resources:
World of Hyatt has status extension policy in place for members in Asia-Pacific:
This is a sensible reservation policy for new and existing reservations that is adopted by most customer-friendly hotel chains. Reservations, even prepaid and nonrefundable ones, can be canceled without any fees.
World of Hyatt has not yet announced what they will do with member tiers this year. I would expect them to extend everyone’s by a year like they have already done for members in Asia-Pacific.