Accor Live Limitless (ALL) yesterday sent out communication Greater China (China, Hong Kong, Macao & Taiwan) Accor Plus (read more here) and ALL members about status and points expiry waivers due to COVID-19.
Members whose account address is in any of the countries/areas will have their status extended by 12 months until December 31, 202, and. points expiry is suspended from February 1 through January 31, 2021.
You can access Accor ALL here.
READ MORE: Accor ALL Rate & Bonus Points And Miles Promotions
Here’s a relevant part of the email:
Special membership status extensions for 2020
- ALL Silver, Gold, Platinum and Diamond members whose status expires on 31 December 2020, will have their membership status extended until 31 December 2021. Your individual status extension will be reflected in your member profile by 30 May 2020, and is accessible via all.accor.com or on the All app.
- Any member of ALL whose Rewards points have an expiry between 1 February 2020 and 31 January 2021 will have the points expiry paused, and any expired points will be reinstated. Rewards points are valid for 365 consecutive days from the date of the most recent eligible expenditure. Your renewed individual points balance will be reflected in your member profile by 30 May 2020, and is accessible via all.accor.com or on the All app.
- For ALL Platinum and Diamond members’ Suite Night Upgrade benefit not used before 31 December 2020, the validity of the upgrade will be extended until 31 December 2021, and will align with the extended membership annual status validity date. Your extended Suite Night Upgrade benefit will be reflected in your member profile by 30 May 2020, and is accessible via all.accor.com or on the All app.
These extensions apply exclusively to members residing in, and with a registered address in Mainland China, Hong Kong SAR, Macau SAR or Taiwan, China, as of 15 February 2020.
The entire email:
Here’s’ what ALL offered for members elsewhere:
Accor Live Limitless Status Boost Points & Nights For 2020 Have Posted
Here’s Accor’s latest COVID-19 policy:
Accor Updates Coronavirus (COVID-19) Cancellation, Refund & Credit Voucher Policy
Here’s a message from Accor’s CEO:
Accor CEO Sébastien Bazin’s Video Message
Conclusion
This would have been the right policy for members worldwide as the coronavirus (COVID-19) pandemic is as bad elsewhere, although first hit the Greater China.
Hilton Honors (read more here) and World of Hyatt (read more here) have already extended their member tiers by 12 months. The outliers are Marriott Bonvoy and ALL (outside of Greater China).
Agreed should be broader than China. Europe is officially the epicenter and now more unfortunate deaths. But we get much appreciated points and days (not seen yet) but just extend a year and stop faffing about. Same for IHG for that matter.
Would cost you less in members leaving you avaricious, shameless, greedy penny-pinchers if you had done this for all members worldwide….
Would cost you less in members leaving you avaricious, shameless, greedy penny-pinchers if you had done this for all members worldwide….
Lockdowns and travel restrictions did kick in much earlier for residents in mainland China, the SARs and Taiwan – so that would make sense, to a certain degree. Still, it wouldn’t hurt to extend the status expiry to all members.
Shouldn’t everybody with a status expiring on 31 December 2021 also not have their status extended by a year then? i.e. +1 year for everyone.
The travel industry is really a mess in Canada first NO REFUND ON FLIGHTS from Air Canada then no refund from Accor, we are out $8,000.00 If we cannot trust these service providers to refund our money which they have had for 4 months…and even more galling they do not want to refund the tax and surcharges on these reservations, where are all the Consumers Advocats now that we need them.